Public Safety Telecommunicator (Office Automation)

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Job Description

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You will be responsible for the operation of system interface computer equipment.

You will acknowledge or defer alarms, determine the priority level of each alarm generated, determine the operational procedures for the alarm and act in accordance with procedures for the Fire Detection and Intrusion Detection System.

You will transfer caller to proper personnel as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, rescue or hazardous materials units.

You will maintain continuous telephone contact with caller, when appropriate, during emergency situations.

You will be responsible for caller interrogation to determine the problem and the nature of the call.

You will Identify the nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.

You will perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.