Customer Experience Representative

Accelerate your career as a Customer Experience Representative at Ingram Micro, a leading technology company that plays a vital role in the worldwide IT sales channel. Key Responsibilities Xvantage Expertise – Drive insights and actions for reseller partners and vendors, identifying opportunities to increase usage of the Xvantage platform for both reseller partners and vendors. Solution Enablement – Focus on a portfolio of customers or vendors to build a full solution. Develop a comprehensive understanding of the products and services across the GTM organization. Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader. Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add. Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer. Sales Support – Collaborate with the sales team to identify customer needs and recommend suitable solutions. Assist in pre‑sales activities, including product demonstrations, technical consultations and proposal development to secure new business opportunities. Customer Engagement – Proactively engage with customers to understand their challenges, goals and requirements. Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships. Customer/Vendor Relations – Work closely with key vendors to stay informed about product updates, promotions and marketing campaigns. Leverage vendor partnerships to deliver the best solutions and value to customers. Knowledge and Skills Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services. Good communication and presentation skills. Self‑motivated and proactive with a strong sense of ownership and accountability. Customer‑centric mindset with a passion for delivering exceptional service and building strong customer relationships. Ability to be a team player and collaborate with cross‑functional teams and vendors. Adaptability to work in a fast‑paced, dynamic environment and handle multiple priorities simultaneously. Requirements Typically requires a four‑year college degree or equivalent experience and two years functional experience. Typical base pay range for this role across the U.S. is USD $54,500.00 – $87,200.00 per year. Offer based on location, pay grade, variable compensation plan and relevant experience and skills. Eligibility for additional rewards such as merit increases, annual bonus, sales incentives and long‑term incentives. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance and wellbeing benefits. Background check and drug test required. Equal Opportunity Employer Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected category under applicable law. #J-18808-Ljbffr