Commercial Operations Manager

The Role

This is a hybrid commercial + operations role. Half of it is owning and growing a portfolio of smaller wholesale accounts, building pipeline, running outreach, and closing orders. The other half is making the machine behind those orders work: coordinating warehouse fulfilment, managing international shipments, and keeping the export and customs process clean.

You'll report to the Sales Manager and sit at the centre of a process we're actively redesigning.

What You'll Do

• Own a portfolio of narrow-liner wholesale accounts, from prospecting and outreach through to closing
• Run the logistics — coordinate with our warehouse and fulfilment partners so orders ship accurately and on time
• Manage international shipping and export — prepare and check customs paperwork, work with freight forwarders and brokers, and keep goods moving cleanly across borders
• Keep the data clean — own the CRM, the store-finder listing, and consignment stock reporting
• Keep customers happy — handle order confirmations, stock and shipping updates, and day-to-day account queries without the back-and-forth

Requirements

1–3 years in sales, account management, or B2B/wholesale operations

Hands-on experience with logistics and warehouse coordination (working with 3PLs, managing stock and fulfilment)

Practical experience exporting goods internationally — customs documentation, freight forwarders, Incoterms, commodity codes, and cross-border duties

Strong written English and a genuinely organised, detail-first way of working

Confidence doing outbound outreach and following up like a professional

A self-starter who's comfortable with ambiguity and likes fixing broken processes

Nice to have:

Shopify B2B experience

· exposure to consignment or wholesale accounting

· familiarity with US import/tariff rules

· a second language (Italian, German, or Japanese)

· an eye for design, automotive, or lifestyle goods