National Accounts Manager

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.


As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The National Account Manager works closely with the Director National Accounts to develop, manage, and support sales activities for Mohawk designated flooring products, accessories ,and targeted new business accounts. The primary objective is to design, recommend, and implement sales strategies and programs that grow assigned accounts, identify new opportunities, strengthen customer partnerships, and support profitable expansion. Set short and long-term sales strategies and tactics in conjunction with the Director National Accounts and Senior Division Management. Oversees assigned product portfolio with industry insights including product changes, economic shifts, customer needs, channel trends, and competitive insights that influence the business while providing analysis to capitalize on opportunities.


What you'll do:

• Responsible for the long- and short-term strategies with primary responsibility for designated flooring products, accessories, and new business opportunities.

• Foster relationships with decision-makers and prospective new business customers to develop growth strategies and support customer business plans.

• Work with Product Development, Logistics and Manufacturing to drive the business to meet market demands.

• Manage performance against established objectives/guidelines and takes the appropriate action to achieve established sales targets/programs and improve performance.

• Evaluates effectiveness of sales and marketing strategies and programs and make recommendations regarding changes necessary to achieve target goals.

• Assists in establishing sales objectives in conjunction with the Director National Accounts and ensures sales activities in the assigned area comply with established policies, procedures and practices, using good judgment and decision-making to ensure corporate ethical and professional standards of conduct are maintained in the absence of formalized guidelines.

• Analyzes and informs senior management of industry, product, economic, and other changes that may impact sales and overall company business; provides timely summary of activities in the field and special reporting to assist in the business and product planning.

• Performs analysis on assigned accounts for opportunities and develops forecast for sales by product and other statistical reports as required on a timely basis; identifies additional activities, training, or materials necessary to achieve specific product sales goals in key accounts and markets; responsible for identifying and continuously improving activities that can affect customer perception.

• Responsible for initial sales volume plan, contributes to overall Division plan strategies, goals and metrics, including sales, margins, profit plan, inventory and product programs.

• Manages business expenses in accordance with corporate guidelines; ensures all assigned company owned equipment, vehicles, documents, materials, etc. in the areas assigned are used, maintained, and stored as required and in accordance with company policy.

• Negotiates national account contracts.

• Performs other duties as assigned.

• Periodic travel to research the marketplace, attend new business customer meetings and events, prospect new opportunities, and collaborate with internal teams as needed.

What you have:

• Bachelor's degree in related field or equivalent combination of education and experience required with a minimum of 3-5 years of job specific experience. Experience should include a minimum of 3+ years in a sales management capacity for an organization of comparable diversity and scope.

• Thorough knowledge of flooring products, distribution options, sales strategies and programs, is a plus

• Sales & marketing and product development background and knowledge of manufacturing process, is a plus

What you're good at:

• Demonstrated people management and effective customer relations skills.

• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact and negotiate with internal and external customers and business contacts, at all organizational levels; ability to communicate with others in antagonistic situation using appropriate interpersonal methods to reduce tension and maintain professionalism in accordance with corporate standards.

• Ability to gather, assemble, correlate, analyze, and draw conclusions from industry, general business and statistical and financial data.

• Demonstrated innovation and creativity in developing effective sales and marketing strategies and tactics.

• Proficient in Microsoft Office Suite

Other Job Information:

• Up to 50% domestic travel via land and/or air. May be required to lift and move up to 100lbs without lifting aids. Vision requirements are comparable to that which is required to maintain a valid driver's license. 100% body movement is required to successfully perform the job, such as standing, reaching, climbing, use of all major limbs, etc.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.