Agente de recepción nocturno / FLSD

Benefits 401(k) Paid time off Training & development Hotel 32 32 is a boutique hotel in Midtown East looking for an overnight FLSD/front desk agent, already certified as a Fire and Life Safety Director (F89 certificate of fitness), to add to the team in a full-time position. The position is for the midnight to 8am shift. Our front desk agents are integral to ensuring guest satisfaction and security. The desirable candidate will have a great personality, be highly motivated, and be extremely reliable in a self-managing role. Candidate MUST be certified as a Fire and Life Safety Director. Opportunities for overtime are often available. Duties Cover front desk at all times, to check in guests and monitor who is entering the property Have active EAP and FLSD certificates. Provide incoming guests with correct room based on reservation details, as well as information on services offered by the hotel Respond to and log all guest concerns and requests Field outside phone calls with ability to provide information about the hotel and current availability Post additional charges to guest folios, as well as update system for any cancellations or changes to reservations Accept walk-in guests and be able to appropriately charge them for available rooms Verify guests have valid credit information on file before allowing check-in Track and respond to guest requests using our cloud-based internal system Qualifications Certification as building Fire Safety Director by FDNY Must be willing to take on-site exam for FLSD certification and train others on safety procedures High school diploma or equivalent required Able to work a flexible schedule, including weekends and holidays Comfortable learning and working with cloud-based hotel management software Experience in front desk position or comparable customer service role required Fluency in a secondary language (Spanish, French, etc.) is a plus, but not a requirement #J-18808-Ljbffr 3232 Hotel LLC