Remote Contact Center Lead — Multi-Shift Ops & IVR
Insight Global
Arlington, VA
- Remote job
A leading staffing firm is seeking a mid- to senior-level Contact Center professional to manage multiple shift-based teams in a fully remote role. This position requires strong, end-to-end knowledge of contact center operations and hands-on experience with IVR systems and AI. The ideal candidate will demonstrate proven leadership and a thorough understanding of customer service workflows in structured, compliance-driven environments. Experience with federal contact centers is preferred. #J-18808-Ljbffr Insight Global
Vacancy posted 2 days ago
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