Product support and training specialist

Job Description

Job Description

Position Summary:

The Product Support and Training Specialist (PSTS) provides technical support to YANMAR Energy Systems North America’s customers, dealer network, and internal sales team, helping resolve technical challenges related to product selection, configuration, integration, site design and installation. The role serves as a key technical liaison among customers, dealers, sales, engineering, and other internal teams to ensure timely, practical, and consistent solutions. The PSTS also coordinates product compliance activities, supports product development and improvement initiatives, maintains technical documentation, and develops and delivers product training for dealers, customers, and internal personnel. In addition, the role participates in customer meetings, trade shows, industry events, and product presentations to strengthen technical capability, customer satisfaction, and business growth.

 

Job Responsibilities:

• Assist YANMAR dealers by participating in site inspections, reviewing site plans, and answering technical questions regarding the integration of YANMAR equipment at prospective sites.
• Provide technical support to the sales team and dealer network by assisting with equipment configuration, providing resources such as return on investment (ROI) analyses and white papers, and supporting sales and revenue goals through informed product recommendations and guidance.
• Coordinate with Engineering on equipment application and integration questions and obtain appropriate review and approval for recommendations involving system design, equipment modifications, or product compliance.

Technical Support:

• Provide direct technical support to dealers, contractors, and customers for equipment configuration and system integration.
• Support YANMAR America and YANMAR Japan in coordinating equipment updates and product improvement initiatives for current product offerings.
• Coordinate product compliance activities with Engineering and other appropriate internal teams.
• Document technical support requests, findings, and corrective actions, and follow issues through resolution, coordinating with Engineering, Service, and manufacturers as needed.
• Maintain technical documentation.

Training:

• Provide onsite training for dealers, contractors, and customers on YANMAR equipment as needed.
• Provide classroom training for YANMAR products using current and newly developed training materials.
• Develop and update training materials to reflect equipment changes, service procedures, and common technical issues.
• Deliver product presentations for dealers, customers, and internal personnel.

Administration:

• Complete and submit expense reports to the manager in a timely manner.
• Follow YANMAR policies for all business-related travel.

Critical Interfaces:

• YESNA executives and other internal decision makers.
• Mechanical engineers, architects, facility managers, owners, developers, YANMAR dealers, and industry groups and associations.
• Employees at all levels of YANMAR America and key personnel at YANMAR Japan.

Communication and Issue Resolution:

• Serve as the primary technical liaison between the dealer network and internal teams by maintaining open communication, addressing concerns proactively, and keeping dealers informed of issue status and next steps. Build collaborative relationships through regular in-person visits, virtual meetings, and ongoing support.

Knowledge, Skills, and Abilities:

• Collaborative working style and ability to work effectively with multicultural teams.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
• Strong presentation, training, technical documentation, and communication skills.
• Ability to manage multiple priorities and approach problems analytically, with strong attention to detail.
• Ability to interact professionally and effectively with others in busy or stressful situations.
• Ability to take initiative, work independently, and follow direction from the manager.
• Ability to read and interpret technical manuals, mechanical drawings, electrical schematics, and equipment specifications.
• Ability to troubleshoot equipment and control-system problems and explain technical findings clearly.

 

 

 

Job Qualifications:

• Two to five years of experience in technical support, technical sales, or service involving commercial HVAC, combined heat and power (CHP), generators, variable refrigerant flow (VRF) systems, or related equipment is preferred.
• Hands-on service experience with commercial HVAC or related equipment is highly preferred.
• Experience delivering technical training or product presentations is preferred.
• Excellent oral and written communication, presentation, and persuasion skills.
• Ability to work eight or more hours per day in office, plant, and field settings and access facility and equipment areas as needed. Ability to occasionally lift and move up to 50 pounds at customer sites or similar locations. Maintain awareness of surroundings and follow applicable safety procedures.
• Valid driver’s license and an excellent driving record.
• Business travel expected up to 35% of the time.
• Proficiency in Japanese is considered an advantage but is not required.

 

Why should you joinYanmar Energy SystemsNorth America?

 

Yanmar Energy Systems North America is building on a strong foundation of technical expertise, customer service, and innovation in the HVAC and energy solutions markets. As part of Yanmar’s broader energy systems business, we are focused on delivering high-performance, energy-efficient solutionsthat support our customers’ operational, comfort, and sustainabilitygoals.

 

Joining YESNA means becoming part of a growing organization that values teamwork, professionalism, continuous improvement,and long-term customerrelationships. Our teamworks in a collaborativeenvironment whereemployees have the opportunity to contribute, learn, and grow as the business continues to evolve.

 

Yanmar Energy SystemsNorth America offersopportunities forprofessional development,meaningful work, andattractive benefits. Join our team and help support the continued growth and success of our organization.

 

Yanmar Energy SystemsNorth America, Inc. is an Equal Opportunity Employer.

 

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

 

AA/EOE