Intake Coordinator

Intake Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient's quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York's leading providers with strategically placed offices that serve thousands of clients every day.

The Intake Coordinator will directly educate a prospective patient through the intake process leading to enrollment with Always Compassionate Home Care.

This person will work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The coordinator's direct job function would allow for a patient to receive the proper care they need and confirm all information about said patient has been recorded correctly.

***The position is based in-office/on site 5 days per week.

Responsibilities:

• Serves as the initial point of contact for clients, families, and all referral sources
• Obtains initial authorization for care from respected parties- pharmacies or insurance companies
• Proactively engages in organizing coverage for start of care
• Maintains consistent communication with referral sources
• Initiates contact/completes outreach to potential referral sources in the community/community partners
• Builds and maintains positive working relationships with referral partners
• Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance

Qualifications:

• Bachelors Degree in health-related field preferred
• Bilingual a plus
• Excellent time management skills/able to multi-task and priorities responsbilities as required
• Attentive to details, particularly with documentation
• Experience in working in a fast-paced health care/office environment
• Customer service experience
• Technically savvy - proficient in use of smartphones, tablets, laptops, and other devices
• Exceptional communication skills - verbal and written

Benefits:

• 401(k)
• Health Insurance
• Dental/Vision
• Aflac
• Paid time off

Salary: $68,000-$72,000, based on experience

Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!