Legal Intake Coordinator

Legal Intake CoordinatorJoin Hire Hangar and work with fast-growing global companies while building a long-term, remote career.Role Overview: We are seeking a client-focused and process-driven Legal Intake Coordinator to serve as the first point of contact for prospective clients across a general practice law firm. This is a full-time, high-volume role requiring exceptional communication skills, strong attention to detail, and the ability to assess and qualify leads efficiently while delivering a compassionate and professional client experience from the very first interaction.Key Responsibilities:Serve as the initial point of contact for all prospective client inquiries via phone, email, and web formConduct structured intake interviews to gather relevant case information and assess potential fitAccurately enter and manage prospect data within the firm's CRM and case management systemQualify leads and route cases to the appropriate attorney or practice area based on established criteriaSchedule consultations and follow up with prospective clients to reduce no-show ratesPrepare and send intake packets, engagement letters, and onboarding documentation to new clientsTrack intake metrics and provide regular updates on lead volume, conversion rates, and pipeline statusMaintain consistent follow-up with unconverted leads to maximize consultation bookingsRequired Qualifications:Minimum 2 years of experience in a legal intake, client services, or customer-facing coordination roleFamiliarity with legal intake procedures and the general operations of a law firm environmentOutstanding verbal and written English communication skills, with a warm, empathetic, and professional toneStrong ability to gather detailed information efficiently while maintaining a positive client experienceExperience managing CRM systems and maintaining accurate data records across a high-volume pipelineMust have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based law firms. Applications without this experience will not be considered.Preferred Qualifications:Familiarity with US law, legal procedures, and court systems is a strong advantageExperience using legal CRM or intake platforms such as Lawmatics, Clio Grow, or Lead DocketBackground supporting intake across diverse practice areas including personal injury, family law, or immigrationFamiliarity with legal consultation workflows, fee agreements, and client onboarding processesExperience with sales or conversion-focused communication strategies in a legal or professional services contextTools & Technology:Legal CRM/intake platforms (Lawmatics, Clio Grow, Lead Docket, or similar)Case management software (Clio, MyCase, or similar)Google Workspace (Gmail, Calendar, Drive)Slack, Zoom, and other remote collaboration toolsPlease NOTE: It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.We connect top talent with vetted employers, competitive pay, and real growth opportunities.