Applied AI Specialist, Commercial Customer Success

Role Description

Samsara's Commercial Customer Success team supports hundreds of customers who depend on our platform every day to manage their fleets, equipment, and operations. These customers don't just need software — they need a partner who helps them get to value fast, identifies and mitigates risk, and keeps finding new ways to put Samsara to work for their business.

We're building the AI infrastructure to make that possible at scale. And we need an applied AI specialist to build it — and own it.

As an embedded AI Specialist in Commercial Customer Success, you'll:

• Design, build, test, deploy, and continuously maintain agentic solutions.
• Own the full lifecycle: from the first prompt through production, from launch through every iteration.
• Ensure agents are relevant and reliable over time.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Qualifications

• Hands-on experience building and maintaining production LLM-based agents or automations.
• Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools.
• 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment.
• Experience in a B2B SaaS environment.

Requirements

• The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do.
• A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge.
• Intellectual honesty about what AI can and can't do well — and the judgment to design guardrails and fallback paths accordingly.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.

Company Description

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.

• Helping improve the safety, efficiency, and sustainability of physical operations.
• Representing more than 40% of global GDP.
• Industries include agriculture, construction, field services, transportation, and manufacturing.