Contact Center Customer Experience Specialist - 24hr

Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customer’s concern while understanding how U.S. Bank can help meet their financial needs. Personal bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first. Multiple positions available for August start date. August classes start 08/03/2026. Work Schedule Shifts are assigned between 10:00 a.m. and 3:30 p.m. local time. Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Examples of shifts are below: 10:30 AM to 7:00 PM - SMWRF (Off Tuesdays and Saturdays) 12:30 PM to 9:00 PM - MTRFY (Off Sundays and Wednesdays) 2:45 PM to 11:15 PM - MWRFY (Off Sundays and Tuesdays) Basic Qualifications High school diploma or equivalent Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training Preferred Skills/Experience Effective problem-solving and negotiation skills. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Proven time management skills and ability to multitask. Experience interacting positively with unsatisfied customers. Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies. Proficient computer navigation skills using a variety of software packages including Microsoft Office applications. Location expectations This is a remote position with preference for candidates residing near the following hubs: Cincinnati, OH Milwaukee, WI Fargo, ND Knoxville, TN Twin Cities, MN St. Louis, MO Owensboro, KY Atlanta, GA Charlotte, NC Oshkosh, WI Dallas, TX Phoenix/Tempe, AZ Portland, OR Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Pay Range: $20.00 - $22.50 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr Us Bank