Head of Training & Quality for Customer Care
NiSource Inc.
NiSource Inc. seeks a Manager Training & QA to lead training, learning development, and quality assurance for Customer Care Center operations. You will manage a team responsible for onboarding, ongoing skill development, coaching, and calibration to improve first contact resolution and customer satisfaction. The role requires 4–6 years in leadership within customer service or contact centers, with expertise in training design, QA standards, and analytics to drive performance improvements. #J-18808-Ljbffr NiSource Inc.
Vacancy posted 3 days ago
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