Concierge/Guest Services Agent

Concierge/Guest Services Agent

Join our amazing team at the beautiful Hyatt Regency in downtown Greenville!

Warmly welcome guests, creating a positive first impression of hotel.

Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community.

Maintain effective communication with all hotel departments. Stay aware of issues relating to general hotel operations. Attend meetings as scheduled. Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc.

Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities, etc.

Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.

Organize and store luggage in designated area.

Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.

Follow security procedures on the handling of guest room keys and the protection of guest-related information.

Listen to and promptly act to correct guest problems and complaints.

Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.

Auro Hotels/Hyatt Regency Greenville is an equal opportunity and E-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Leader: Inspires teammates to follow them

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Self-Starter: Inspired to perform without outside help

High School or better.

1 year: Driving, valet or other guest service.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.