Field Service Supervisor

Field Service Supervisor

As a Field Service Supervisor here at Honeywell, you will lead and coordinate a team of field service technicians to ensure timely and effective delivery service to our customers. You will play a key role in managing daily operations, optimizing resource allocation, and maintaining high standards of customer satisfaction.

You will report directly to our Field Service Leader, out of our Des Plaines, IL location working primarily in Milwaukee, WI on a Hybrid work schedule.

In this role, you will impact the efficiency and quality of field service operations, directly contributing to customer loyalty and operational excellence.

Key Responsibilities

• Supervise and coordinate the activities of field service technicians to meet service level agreements and customer expectations.
• Manage scheduling and dispatching of field service personnel to optimize coverage and response times.
• Monitor field service performance metrics and implement improvements to enhance service quality and efficiency.
• Provide technical guidance and support to the field service team to resolve complex issues.
• Collaborate with cross-functional teams to ensure seamless service delivery and continuous process improvement.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Qualifications

Benefits of working for Honeywell include a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields. Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

The salary range for this position is ($87,200.00 - $99,000.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

You must have:

• Proven experience in field service supervision or a similar role with strong operational management skills.
• In-depth knowledge of field service processes, scheduling, and performance monitoring.
• Proficiency in using field service management software and tools to optimize technician deployment and track service metrics.
• Technical expertise relevant to building automation systems and service technologies.
• Ability to analyze data to identify trends and implement corrective actions to improve service delivery.

We value:

• Bachelor's degree in Engineering, Business, or a related field.
• Experience in the building automation or related industries.
• Strong leadership and team development skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to drive continuous improvement and innovation within the team.
• Excellent problem-solving and decision-making capabilities.

About Honeywell

Honeywell International Inc. invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.