Service Manager, Stillwater - Charlotte, NC

Details

Property: Stillwater
Type: Full Time

Description

About the Role
We are seeking a skilled and proactive Service Manager (Maintenance Supervisor) to lead our maintenance team and ensure the community is always in top condition. In this role, you'll oversee daily maintenance operations, manage staff, coordinate vendors, and deliver exceptional service to residents. This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in maintaining high standards of safety, efficiency, and professionalism.

At Knightvest, we believe in Thriving Communities, Dependable Results, Winning Teams and our Service Managers are a vital part of making that happen.

Key Responsibilities

Lead & Develop the Maintenance Team

Hire, train, coach, and supervise maintenance staff to achieve operational and financial goals.
Provide ongoing development and support to grow team members' skills and capabilities.

Oversee Daily Maintenance Operations
Schedule and supervise all maintenance work-both in-house and with vendors.
Ensure service requests, make-ready checklists, and special projects are completed efficiently and on time.

Conduct Property Walk-Throughs & Inspections
Inspect the property daily to identify maintenance, safety, or resident issues.
Ensure the community exceeds KVM standards and submit reports to the Community Manager.

Manage Financial & Administrative Tasks
Collaborate on the maintenance budget and submit vendor invoices for approval.
Maintain work-order logs, organize maintenance shop inventory, and manage reporting.

Coordinate Vendors & Service Partners
Accompany vendors on service calls and schedule product reviews.
Ensure contracted work meets quality, safety, and community standards.

Perform Preventative & Specialized Maintenance
Manage preventative maintenance schedules and special projects.
Accept service requests from residents and delegate work efficiently.

Ensure Compliance & Safety
Enforce company policies, safety regulations, and fair housing laws.
Maintain Material Safety Data Sheet (MSDS) manuals and report illegal or unsafe activities immediately.

Deliver Outstanding Resident Experience
Maintain a professional, "can-do" attitude at all times.
Resolve resident concerns promptly while supporting a positive, service-oriented environment.

What We're Looking For
3-5 years of related experience in property maintenance or facilities management.
Must be bilingual; English and Spanish
Ability to communicate within the team and residents in order to provide customer service.
Hands-on experience in plumbing, electrical, carpentry, painting, and appliance repairs.
EPA Section 608 Type II or Universal Certification; HVAC expertise required.
Certified Apartment Maintenance Technician (CAMT) preferred; Certified Pool Operator (CPO) preferred or able to certify within 90 days.
Own personal tools
Proficiency with Microsoft Office (Word, PowerPoint, Excel, Internet Explorer) preferred.
Must have the ability to work on-call after hours for emergencies.
Experience with OneSite, RealPage, or ALN preferred.
Knowledge of state, local, and federal fair housing laws.
Strong customer service, conflict resolution, and team leadership skills.

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