Teammate Readiness & Enablement Specialist

Job Title

Provide leadership and support to a team or various teams focused on defining, designing, and implementing industry leading Teammate Readiness strategies to support LOB initiatives, projects, onboarding and other readiness assignments. Drives efforts to optimize efficiency, quality, client service and investment in future capabilities of the core operational functions of CSBB.

There is a 5 day in-office expectation.

Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Effectively create, develop and deploy assigned teammate readiness initiatives, projects and assignments and/or creates, trains and supports a consistent teammate onboarding experience for CSBB teammates
• Meets deadlines and milestones in timely manner - includes proactive planning with Implementation Project Manager or Project Managers for key delivery dates and execution
• Effectively communicates with stake holders in planning, deploying and follow up actions to drive full adoption, execution and sustained performance of assigned initiatives to meet TR&E standards
• Builds, creates, reviews and inspects teammates' outputs and deliverables to meet TR&E standards consistently
• Ability to quickly and proactively engage appropriate partners for successful project completion - e.g. SMEs, compliance, Project Managers, WFM
• Consistently delivers effective written and verbal communications of self, and that of team for each milestone
• Fosters an environment of fair and constructive development support to improve output and performance for teams' development and engagement
• Effectively and actively represent CSBB in key work streams and assigned projects
• Ability to predict, manage and solve for potential road blocks, pitfalls and concerns in projects

Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor Degree or equivalent experience and related training.
• 5 year's Financial Services experience or equivalent work experience.
• Training experience to include instructional design, class facilitation with writing content material for adult learners.
• Thorough knowledge of branch and/or Contact Center operational procedures, policies, etc.
• Proficiency in Computer Applications (Skype/Web Ex, MS Office, Excel and Power Point), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.
• Highly developed written and verbal communications (including grammar and spelling).

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.