Charter Coordinator

Charter Coordinator

We are seeking a highly organized and customer-focused Charter Coordinator to support the planning and execution of charter flights. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys managing multiple priorities while delivering exceptional service. This is an in-office position.

Training will take place Monday - Friday between 7:00 am - 4:00pm or 10:00 am - 7:00 pm. Once completed, the shift you are applying for is Friday - Sunday 7am - 7:00 pm. There will be times when we need additional shifts covered and will require your support.

The Air Charter Coordinator will serve as a key point of contact for clients, flight crews, and internal teams, ensuring all charter arrangements are accurate, compliant, and executed seamlessly from initial request through post-flight follow-up.

Duties and Responsibilities

• Coordinate all aspects of private charter flights, including scheduling, aircraft availability, crew logistics, catering, ground transportation, and special client requests.
• Serve as the primary liaison between clients, operators, vendors, and internal departments to ensure clear communication and successful trip execution.
• Manage a high volume of inbound and outbound phone calls while maintaining professionalism and efficiency.
• Provide exceptional customer service by responding promptly to client inquiries and resolving issues with urgency and care.
• Prepare and review trip documentation to ensure accuracy and compliance with company standards.
• Monitor active trips and proactively address any operational changes or disruptions.
• Maintain detailed and accurate records within company systems.
• Support billing processes, confirmations, and post-flight reporting as needed.
• Collaborate with team members to improve processes and enhance the client experience

Skills, Competencies, Education, Certification, and/or Licensure Requirements

Skills required

• High school diploma or general education degree (GED) required.
• Minimum 5 years of previous administrative experience or aviation experience in an operations department or pilot.
• Must be able to obtain a security clearance.
• Excellent interpersonal, verbal, and written communication skills.
• Exceptional customer service abilities.
• Strong organizational skills with a high level of attention to detail.
• Detail-oriented with proven follow-up skills.
• Ability to work effectively in a busy, fast-paced environment.
• Comfortable handling a high volume of phone calls and remaining on the phone for extended periods.
• Ability to multitask and prioritize competing demands.
• Strong problem-solving skills with the ability to think quickly under pressure.
• Professional demeanor with a client-first mindset.
• Reliable, adaptable, and team oriented.

Relevant skills preferred

• Aviation experience is preferred but not required.

Physical Demands

• Talk and/or hear constantly throughout the day.
• Standing, walking, bending, kneeling, stooping, and/or crouching as needed.
• Use fingers and hands to handle or feel; reach with hands and arms as needed.
• Lift and/or move up to 25 pounds as needed.
• Vision abilities required to include close vision, distance vision, color vision, depth perception, and ability to adjust focus throughout the day.

Must be able to pass drug and background screen. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other basis protected under federal, state or local laws.

Why Join Us?

• Opportunity to work in a dynamic and growing segment of the aviation industry.
• Collaborative team environment focused on operational excellence.
• Competitive compensation and benefits package.
• New employees will follow a structured 30-60-90 day onboarding plan designed to support their success. Each phase includes specific goals and milestones to be completed within the designated timeframe before progressing to the next stage.

If you are passionate about delivering outstanding service, enjoy coordinating complex logistics, and excel in a high-energy environment, we encourage you to apply for the Charter Coordinator position.