Custom PO & Commissions Coordinator

Job Title

Custom PO & Commissions Coordinator

Position Overview

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

Position Objective:

In this role, you are the Purchase Order Coordinator for all Custom Carpet Orders; having extreme ownership of PO from receipt to customer service for production scheduling. This position is the primary contact for external global customers and sales when they send in their Purchase Order. This role will be responsible for orders totaling over $200,000,000 for the commercial division. He or She will need to determine and apply the correct earned commissions to custom orders through research via pricing grids and quotes in Salesforce, NSP Project, contracts, order details, etc. Apply upcharges, overbills, account terms, and rebates to finalize commission levels for Account Executives. This role is responsible for ensuring our sales account executives are paid for their custom orders in a timely manner & correctly.  

Primary Responsibilities:

• Download Daily Commissions report, sort report & ensure sales custom commissions are keyed for all shipped orders prior to month end for soft surface, resilient, covebase & rugs to ensure sales is paid in a timely manner. 

• Receive PO For Hospitality and Contract orders, review for accuracy, notify PM Team of missing information, communicate with customer and sales - complete ownership of ensuring the PO moves through the process quickly and accurately until it is sent for production. Fully making decisions regarding purchase orders. 

• Coordinate PO verification, spec creation & sending to customer service within the time frame of expectations set by the customer, so the order is not delayed. 

• Complete summary sheet for manufacturing and verify all pieces of the order are accurate prior to sending to manufacturing 

• Work with plant management when approval is needed for exceptions. 

• Customer Satisfaction - Ensure order packet, including verified standard, production layout, seaming diagram and manufacturing layouts, is complete and accurate as well as sent to manufacturing and correct on shared drive purchase order folder.  Ultimately, the PO reflects the completed design work and material produced is delivered to customer correctly.  

• Verify patterns, CAD, copyright to ensure royalties are paid properly, pattern repeat for width of goods to prevent any claims during installation. 

• Accepts full ownership & responsibility for the flow of purchase orders through receipt, spec creation & verification and through entering commission levels 

• Organize, document and retain documentation necessary to process custom order commissions and maintain as outlined in the Corporate Records Management Policy to support entered commissions.  

• Manage/maintain daily & monthly open order and shipped order reports 

• Complete shipped/invoiced orders in a timely manner before month end dates 

• Follows up promptly on action items - imperative to stay on top of incomplete PO’s and follow-up with customer and/or account executive in a timely manner as getting mill order reference numbers back to the customer quickly is imperative. Key commissions for the account executive in a timely manner. 

• Primary point of contact for all custom commission information, inquiries and requests via email and phone from Account Executives, RVP’s and DVP’s. 

• Verify quote and costing information to order entry to ensure most accurate commission levels are applied 

• Recognize outdated quotes and/or pricing grids; request updated quotes and pricing grids from sales/CDS 

• Track and apply upcoming price increases and supporting sales guidelines for quote lock  

• Prioritize and balance requests, inquiries, day to day work while maintaining support to sales, customer service and CDS group 

• Distinguish & identify different order types and brands and apply appropriate work procedure 

• Customer communication - Must have impeccable communication skills in order to communicate effectively and efficiently with external customers, PM Teams, manufacturing, production layouts, specifications and customer service. This role will be in constant communication with many departments within the company & external global customers as well as account executives & RVP’s. 

• Problem Solving - Analyze PO and be able to decipher complicated PO’s and determine action needed for gaining a correct PO. Hospitality PO’s are very complex, this will take a great deal of knowledge and patience to work through these Purchase Orders. Also, determining the latest pricing grid that needs to be used for the account executive's commission level. 

• Collaborate with multiple teams internally as well as external customers, account executives, RVP’s, Compensation & Systems Development teams. Collaboration will be key in this role in order to ensure we are producing the exact material the customer desires & paying account executives the correct commission. 

• Apply work standards - Ensuring guidelines are followed for accurate completion of the order for a high level of quality, productivity and service. Due to the complexity of these PO’s, this role must ensure compliance with the guidelines in order to prevent claims. 

• Adapt and change - able to recognize needs for process improvements as well as adapt and change to new processes & systems. This process is cumbersome, and our systems do not currently handle our needs. This role will be instrumental in identifying future systems enhancements and improvements to simplify the process and eliminating inefficient workflow. 

• Learn and apply processes and procedures as well as assist in helping account executives and customers comply with process and procedures 

• Leverage Resources - building trusting relationships with team members internally & externally to complete work more efficiently 

• Stays focused, prevents distractions from interfering with completion of tasks 

• Uses time effectively - manages time while prioritizing work 

• Innovate - Work with systems enhancement teams to improve the commissions process – towards automation 

• Work independently with little supervision 

• Commitment to Shaw Values of Honesty, Integrity, and Passion 

• Travel as needed 

• Perform other duties as assigned 

Requirements: 

• High School Diploma or GED 

• Strong organization & problem-solving skills 

• Excellent written and oral communication/customer service skills (internal customers, clients, account executives, and sales leadership), organizing communication by stressing major points clearly & succinctly, following a logical sequence. Ability to develop trusting relationships with the sales force and CDS teams. 

• Attention to detail and ability to identify inaccuracies in PO, specifications, order details 

• Learn & apply the following systems, Salesforce, EBX, NSP Project, Google Sheets, Smartsheets, GLink, Shaw Online Live 

• Sense of urgency and project management ability; be able to work on multiple projects with multiple teams at the same time 

• General brand and product specification knowledge 

• Ability to maintain professional disposition and motivation for fast paced timelines. 

• Ability to prioritize work to ensure tasks are completed efficiently and effectively and adjusts priorities as needed 

• Participate in team efforts of the department and Plant 94 

Preferred Skills:

• Working knowledge of NSP Project, Mainframe, SFDC, Excel, Google Sheets, MSS, Shaw Online Live 

• 3-5 years experience in customs, manufacturing, customer service, costing, specifications, or sample creation. 

• Strong problem solving skills 

• Strong knowledge of custom design process 

Competencies:  

• Communicate Effectively

• Solve Problems

• Manage Work

• Initiate Action 

Physical Demands

Sitting and keying for long periods of time 

Computer screen time 

Position Type and Expected Work Hours

This is a full time position working day shift. Evening or Saturday's very infrequent but may be required with emergency. 

Shaw benefits include:

• Medical, dental, and vision insurance

• Life insurance and disability coverage

• Tuition reimbursement

• Employee assistance program

• Health savings account

• Paid Time Off

• Parental Leave

• 401K and Retirement Plans

• Product discounts for employees

• Adoption assistance

• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

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Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.