Intake Support Specialist- Monroe County

Job Description

Job Description

Role and Responsibilities

Provide clerical support to the Intake Department.

Essential Functions

• Monitor HCR RightFax folders, label faxes, and attach electronic documents to patient record in Home Care Home Base (HCHB).
• Monitor Intake team email.
• Perform timely and accurate data entry.
• Responsible for entering orthopedic prescreens into HCHB, according to agency protocol.
• Provide phone support to the department and triage of calls to Intake staff.
• Provide excellent customer service to internal and external customers.
• Participate in department and agency meetings.
• Other duties as assigned.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Education Requirements

• High School Diploma required.

Qualifications and Requirements

• Two to four (2-4) years’ experience in a clinical setting.
• Communication and computer skills required.

Work Environment

The Intake Support Specialist is primarily in an office setting and may be exposed to outdoor conditions.

The working conditions are classified as sedentary work:

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Physical Requirements

The following is a description of the physical requirements on a daily basis for the Intake Support Specialist. While performing the duties of the job the employee is regularly expected to:

• Stand
• Sit
• Hear
• Walk
• Talk
• Stoop or kneel
• Repetitive motion

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

EOE/AA Minority / Female / Disability / Veteran