IT Business Analyst

Job Overview The IT Business Analyst will work closely with business product owners to determine business needs, provide sound recommendations, collaborate with technical teams to evaluate feasibility of solutions, and document project scope, specifications, and high-level design. The role offers a hybrid schedule (remote/onsite) after a period of training at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. Applicants must reside in Texas, have reliable high‑speed internet and a safe, distraction‑free workspace suitable for remote work. Essential Functions and Responsibilities Lead scope and requirements gathering sessions with business product owners, subject‑matter experts, end‑users, IT colleagues, vendors and management to analyze process gaps and document requirements. Serve as a subject‑matter expert for one or more assigned business units. Provide guidance, analysis and process expertise as necessary. Participate in design review meetings to ensure applications are robust, secure, and reliable. Research escalated user incidents and provide resolution within the specified Service Level Agreement. Develop project test documentation and execute test cases to validate system changes, including product configuration, user permissions, and processing variables. Actively participate in planning and conducting User Acceptance Testing with the business unit. Maintain required documentation of project approvals and implementations. Apply fully tested and approved changes to core production environment. Independently manage small to medium‑scale projects and collaborate with project management by estimating task durations and reporting changes for large or enterprise projects. Maintain relationships with core processing vendors and support teams, monitor vendor communications for upcoming releases, updates and fixes, and communicate these opportunities to the appropriate business units. Perform all other duties as assigned; responsibilities may evolve or change at any time. Requirements High School Diploma or GED with 5 years of relevant experience. Associate’s degree in Business or Information Systems preferred. Minimum of 1 year experience in a Systems Analyst / Business Lead / Application Support role. Minimum of 2 years experience with Banking / Credit Union Software Applications. Minimum of 3 years experience in a financial institution business specialty (e.g., Lending, Finance, Audit, Member Service). Alternatively, an appropriate combination of education and experience in an IT or business‑related field. Strong analytical and problem‑solving skills with the ability to break down complex problems quickly. Ability to meet and set deadlines with changing priorities. Strong communication and presentation skills; able to communicate clearly and concisely, orally and in writing. Basic understanding of the Software Development Life Cycle. Proficiency with Microsoft products such as Word, Paint, Excel, MS Project, Visio, etc. Applicants must reside in Texas, have reliable high‑speed internet, and a safe, distraction‑free workspace. Benefits 401(k) with matching incentives — up to 10 percent. Competitive pay. Medical, vision and dental benefits available to employees and their families from the first day of employment. Tuition reimbursement plans. Life insurance. Pharmacy discount programs. Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options. Paid time off. Parental leave. Company‑paid benefits: Long‑term disability, Basic life insurance, Wellness program, Credit‑monitoring service, Employee assistance program. Training and volunteer opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. #J-18808-Ljbffr Randolph-Brooks Federal Credit Union