User Support Analyst
AR Department of Health
The User Support Analyst provides technical assistance to Arkansas Department of Health users by identifying, troubleshooting, and resolving software, hardware, and network issues. This role focuses on delivering excellent customer service and ensuring users can access and utilize technology efficiently, working under the direction of the User Support Supervisor/Expert. Key qualifications: Knowledge of Microsoft Windows OS, Office 365 suite, and Active Directory Knowledge of basic networking principles (IP addresses, DNS, VPN, Wi-Fi troubleshooting) High school diploma or equivalent; associate's degree in IT or related field preferred One year of experience in technical support role with hands-on troubleshooting and customer interaction Skilled in diagnosing and resolving technical problems efficiently and accurately Skilled in providing excellent customer service to non-technical users #J-18808-Ljbffr AR Department of Health
Vacancy posted 2 days ago
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