Restaurant General Manager

MAKE YOUR IMPACT

Impact Kitchen is here to impact the lifestyle of New York City! 

Impact Kitchen is a nutrition focused all day restaurant & cafe serving breakfast, brunch, lunch & dinner. We are 100% free of gluten, refined sugars and seed oils. Make an Impact everyday with smoothies, power bowls, coffee, baked goods and endless other nutrient-dense options. 

Founded in Toronto in 2015, Impact Kitchen is the brainchild of two incredible innovators: personal trainer and nutrition expert Josh Broun, and M·A·C Cosmetics co-founder Frank Toskan. In addition to our restaurant presence, Impact Kitchen fuels many major league sports teams and top athletes through catering and culinary partnerships.

WHAT MAKES IMPACT KITCHEN UNIQUE? Our Values

• We are Passionate & Purposeful

We honour our food philosophy and make sustainable decisions while providing world-class hospitality. We ensure you feel the impact of our passion, every day.

• We are Impacting the Community

From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

• We are Building for the Future

We are constantly evolving and building for a better tomorrow. We believe that our habits truly make an Impact, every day.

Our Culture

Impact Kitchen prides itself on creating an incredible environment for those inside and outside our organization. We think like a professional team and are always training for the championship.

Our Stats

• 96% – The amount of managerial roles we filled through internal success planning last quarter.

• 91% – Our average Employee Experience score. 

• 87.5% – Our average score across Indeed and Glassdoor. 

If health and wellness excites you, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you! 

GENERAL MANAGER

The role of the General Manager (GM) is to run a profitable business. This role focuses on delivering the highest guest satisfaction while being fully accountable for all sales, Cost of Goods (COGS), people and standards within the location. The GM is the leader of the restaurant and a role model of Impact Kitchen’s brand, values and staff culture.

COMPENSATION 

Restaurant General Managers earn between $90,000 - $120,000 per year, benefit from a meal stipend, a substantial discount on Impact Kitchen products, have opportunity to enroll in health benefits, earn paid vacation and sick time, and have flexible scheduling to accommodate a healthy balanced lifestyle. 

TEAM & DEPARTMENT

General Managers drive Impact Kitchen’s success every day by leading restaurant operations, ensuring profitability, and embodying our brand and values. They oversee all aspects of the restaurant, including asset management, recruitment, training, scheduling, and operational efficiency. GMs also coach and develop Managers and Team Members while collaborating with colleagues across multiple levels of the organization.

Their responsibilities are further supported by Impact Kitchen’s industry-leading integrated restaurant tech stack, along with a dedicated Guest Experience Manager (GEM) and Culinary Experience Manager (CEM) to enhance both front-of-house and back-of-house operations.

General Managers report to the Regional Operations Manager.

CORE RESPONSIBILITIES

• Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community. 

• Drive training and career development through Impact Academy (LMS) while overseeing staff performance, recognition, and growth.

• Ensure seamless restaurant operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production.

• Utilize Impact’s industry-leading tech stack to manage the fiscal year budget, boost sales, and prime cost control tools while demonstrating full ownership of P&Ls.

• Analyze Finance, Marketing, People & Culture, and Culinary reports to identify business growth opportunities.

• Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching.

• Serve as the primary contact for health inspections, WSIB procedures, audits, and compliance.

• Lead weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives.

• Collaborate with the Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives.

• Prepare for and participate in the quarterly Restaurant Performance Presentation with Impact Kitchen's Directors and President.

SKILLS

• Minimum 3 years of senior management experience preferably in restaurant or retail industries. 

• Knowledge of federal, State and municipal health, safety and labor requirements

• Exceptional communication, organization and leadership skills

• Experience in training, orientating and development of new employees

• Ability to work a flexible schedule, including weekends and holidays

This posting and role is intended to build a pipeline for a future opening.

INCLUSIVITY AT IMPACT 

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.

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