Patient Services Representative

Position Summary The FAU Medical Group, a Florida Atlantic University operated primary care facility, is seeking a Patient Services Representative - Boca Raton, FL. The Patient Services Representative is responsible for handling incoming and outgoing telephone communications with professionalism and courtesy. Schedules appointments, provides information to inquirers, and transfers calls, as appropriate. This role collects, verifies and enters scheduling information and provides clerical support as needed. Summary Of Responsibilities Answer all incoming calls and route them to appropriate personnel; take messages and send tasks, as necessary. Schedule, confirm, and cancel appointments for patients, make calls to reschedule appointments as requested. Use sound judgment in handling calls, especially with upset patients, and understand when to escalate calls to triage Medical Assistant / Nurse or Office leadership. Triage calls accordingly and send Telephone Encounters to appropriate personnel. Direct other calls to other departments as needed. Obtain and enter accurate demographic information (address, telephone number, insurance), schedule appointments correctly – review appointment date, time, location. Retrieves voicemail messages as needed. Inform caller of items to bring to appointment (including insurance card, medications, New Patient paperwork). Remind patients to arrive 15-30 minutes before the scheduled appointment to complete paperwork. Answer questions and offer other information, as requested. Performs other job-related duties as directed. FAU Benefits And Perks If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers: Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program. Sick Leave Pool Program. Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion). Paid Community Engagement Volunteer Service Day Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply). For details on FAU's amazing offers visit us at Explore Living in Palm Beach County Discover Housing Resources in Palm Beach County | BDB Minimum Qualifications High school diploma and 4 years of appropriate professional/specialized experience required. Experience working in clinical practice and familiarity with electronic medical records and medical billing. Ability to work collaboratively with all levels of faculty, staff, and medical professionals. Exceptional verbal and written communication skills are essential for success in this position. Exceptional organizational and time management skills; and ability to handle multiple tasks. Salary $22.00 Hourly College or Department COM: Practice Administrative Personnel Location FAU Medicine - Galen Building Work Days and Hours Monday – Friday, 8:30 a.m. -5 p.m. Some evenings and weekends as needed. Application Deadline 2026-11-01 #J-18808-Ljbffr Florida Atlantic University