Business Development Coordinator - BDC Sales

Job Description

Job Description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Dan Cummins Auto Group. Currently ranked as the top Auto Group in Kentucky, our team is in need of qualified individuals.

Apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training and ongoing personal development. We allow each associate to thrive by having the best tech and software available in the industry.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.

• Respond quickly to internet, phone and live chat inquiries using email scripts, templates, and guided messaging.

• Provide customers with initial product information and direct them to the appropriate dealership resources.

• Present initial purchasing options based on customer needs.

• Follow up with leads that are not ready to make an appointment or no-show.

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily and follow established protocols.

Qualifications

• At least one previous role based in customer service experience, preferably in automotive, retail, or hospitality.

• Excellent teammate with collaborative attitude and eagerness to improve.

• Prompt and courteous demeanor.

• Positive and hardworking personality.

• Strong computer skills.

• Valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.