Call Center Customer Service Representative

Job Description

Job Description

Call Center Customer Service Representative

On-Site | Full-Time | Day Shift

Work Location: 300 E Park Dr, Harrisburg, PA 17111

Pay Rate: $19.00/hour

Join a Growing Customer Service Team!

Are you passionate about helping customers and building a long-term career in customer service? We’re hiring Call Center Customer Service Representatives to support a high-volume, customer-focused operation in a professional and welcoming office environment.

This is a stable, long-term opportunity offering paid time off, holiday pay, growth potential, and the chance to qualify for work-from-home eligibility after 90 days based on performance.

What You’ll Do

• Answer incoming calls from existing and prospective customers
• Assist with account inquiries, updates, and maintenance
• Process applications and payments over the phone
• Document customer interactions accurately and professionally
• Perform data entry, follow-up correspondence (mail/email), and reports
• Clearly explain account policies, terms, and procedures
• Handle customer concerns with professionalism and empathy

✅ What We’re Looking For (Must-Haves)

• At least 1 year of consecutive customer service experience
  • Call center experience is a plus but not required
• 1 year of experience working on computer systems
  • Strong data entry and Microsoft Office skills
• High School Diploma or GED (verified during background check)
• Reliable transportation and strong attendance record
• Positive attitude and customer-focused mindset
• Willingness to work in an on-site call center environment

Candidates with strong job stability and long-term customer service experience are highly preferred.

⭐ Nice-to-Have Skills

• Call center or phone-based customer support experience
• Operations or administrative support background

Work Schedule

• Monday–Friday, Day Shift
• Current primary shift need: 9:30 AM – 6:00 PM
• Other possible shifts:
  • 8:00 AM – 4:30 PM
  • 8:30 AM – 5:00 PM
  • 9:00 AM – 5:30 PM
• No weekends!

Work Environment

• Large, modern, single-floor call center (no stairs or elevators)
• Individual desks/cubicles with plenty of workspace
• Business casual dress code (jeans allowed; no leggings or sweats)
• Phones must be stored away on the call floor due to privacy policies

Enjoy seasonal desk-decorating contests, holiday luncheons, and special on-site events like food trucks during peak seasons.

What’s in It for You

• Paid Holidays
• PTO accrual starting Day 1
• Voluntary overtime paid at time and a half during busy seasons
• Long-term, permanent opportunity with consistent scheduling

Benefits (Eligibility Requirements Apply)

• Medical, dental, and vision coverage
• 401(k) retirement plan (pre-tax & Roth options)
• Life insurance and AD&D
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time-off and leave benefits

Why This Role Is Open

Customer demand continues to grow, and additional team members are needed to support increased call volumes—especially during peak travel seasons and holidays. This is an excellent opportunity to join a stable operation with long-term career potential.

Job Type & Location

This is a Contract position based out of Harrisburg, PA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harrisburg,PA.

Application Deadline

This position is anticipated to close on Jul 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.