Overnight Manager

This job is located at 36 W 44th Street, New York City, NY 10036 PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day- to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Position Overview: Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. The Overnight Manager is able to perform all the duties of a CSR and supports Store Management in the overnight operations of the stores. Job Responsibilities: Ensure all transactions are completed in compliance with federal, state, and local regulations Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies Communicate information, questions, and issues between store management and CSRs Attend the monthly regional meetings to communicate necessary information to CSRs Support a strong customer service culture Help CSRs resolve customer complaints Approve checks up to specified limits in accordance with company policy Complete video camera audits to provide additional support and security to overnight CSRs Help to maintain a clean, safe, and organized store environment Prepare required reports for Store and District Managers Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers Perform other duties as assigned Job Requirements: 6+ months of PLS check cashing experience Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant Ability to develop positive relationships with internal and external customers Superior verbal and written communication skills Exceptional attention to detail and ability to multi-task Strong desire to exceed goals and inspire excellence in a team Professional appearance and demeanor Ability to work flexible hours, including overnight shifts, weekends, and holidays English/Spanish bilingual is a plus Physical Requirements: Must be able to sit and/or stand for long periods of Ability to lift 15 Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available. We strive to demonstrate our Core Values in all positions at PLS: Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at View email address on click.appcast.io to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment New York Pay Band $20 - $21 USD Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone * Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Have you ever been prohibited or restricted in any way from working for any financial institution or financial services company by a governmental agency or other regulatory or licensing entity in any jurisdiction? * Select... Have you ever been discharged by an employer? * Select... If yes, explain, or type N/A if not applicable. Are you legally authorized to work in the U.S.? (Proof of citizenship or employment eligibility will be required upon employment.) * Select... What obligations, if any, are you currently under that may prevent you from working at PLS, such as a non-compete agreement or other contractual agreement with a different employer or company? * Are you 18 years of age or older? * Select... Have you worked for PLS before? * Select... If so, please indicate your role or type N/A if not applicable. Select... Applicant's Statement. I authorize my previous employers, schools or persons named as references to give any information regarding employment or educational record. I agree this company and my previous employers shall not be held liable in any respect if a job offer is not extended, is withdrawn or my employment is terminated because of false statements, omissions or answers made by me on this application. I understand that if hired, I am obligated to comply with any and all current and subsequently adopted PLS policies. In compliance with the Immigration Reform and Control Act of 1986, I understand that on my first day of employment, I will be required to complete Section 1 of Form I-9 attesting to my citizenship or immigration status for purposes of legal authorization to work in the United States. I understand I will also be required to provide original documentation that verifies my identity and my right to work in the United States within three business days of my first day of employment. I understand this application does not create a contract of employment. I understand that, if hired, employment at PLS is at will, which means that either I or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute. All employment is continued on that basis. I understand no supervisor, manager or executive of the Company, other than the Co-Presidents, have any authority to alter the foregoing. Please carefully review the following information regarding your Electronic Signature Consent. Electronic Signature Consent. By checking the "I Accept" box below, I am providing my electronic signature ("E-signature") to verify the contents of this Application for Employment and any related documentation submitted in relation to my Application for Employment. I hereby consent to the use of this E-signature on my Application for Employment and agree that my E-signature shall have the same force and effect as my handwritten signature and is fully binding and enforceable, as if I had signed a paper copy of the Application for Employment. I acknowledge and agree that I hereby waive all rights to dispute the validity of my E-signature on this Application. By checking the "I Accept" box below, I acknowledge I have read and I understand the above Applicant's Statement. I certify, acknowledge, and agree that all of the information contained in this Application for Employment, including but not limited to information contained in my résumé, any pre-application or post-offer documentation I submit, and/or any other related documents I complete in relation to my consideration for employment, is true, correct, and complete to the best of my knowledge and I have withheld nothing that, if disclosed, would affect this application unfavorably. I understand and agree that any misstatements or omissions of material facts in this application or provided by me during the hiring process may result in disqualification from, or termination of employment, whenever discovered. * Select... #J-18808-Ljbffr