Transportation Assistant

Job Title

This position is located in the Veteran Transportation Service at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Center Des Moines VA Health Care System, in Des Moines, IA.

The primary purpose of this position is to perform a variety of functions, including being the primary contact to Veterans; workload forecasting; procedure development; scheduling design; quality improvement implementation; modification of processes; evaluation, and ongoing operational flow; data collection; tracking support; consultation of management responsibilities; and program support responsibilities.

Major duties and responsibilities will include:

• Performs work involving consult management, appointment scheduling and admissions scheduling.
• Daily responsibilities include collecting, compiling, and tracking data and statistical information in support of Veteran Transportation Service (VTS).
• Performs a basic analysis of the data and generates a variety of reports.
• Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.
• Enters pertinent information into an automated tracking system.
• Coordinates service practices that decrease waits and delays for patients in all specialty areas.
• Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
• Plans for, organizes, administers, and directs how the work will be accomplished for the Veteran Transportation Service (VTS) program.
• Planning responsibilities require consideration of support services e.g., systems management, operations, workload forecasting, review, and reporting of data/statistical results of program/project studies, vehicle maintenance and repair, etc.
• Coordinates the day-to-day operation of Veteran Transportation Service (VTS) program flow, processes, and functions.
• Plans and provides support services in the following types of program areas: electronic records management; driver scheduling setup & management; space utilization services.
• Provides advice to operating managers and supervisors on how provided services assist in accomplishing their missions and programs.
• Performs other related duties as assigned.

Work Schedule: Monday - Friday; Full - Time, Multiple Tours available; 7:30am - 4:00pm, 8:00am-4:30pm

Recruitment & Relocation Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved