Call Center Representative at AirWorks
$18 - $20 per hourHireAligned
Job Description
Job Description
AirWorks | Heating, Air & Plumbing
Family Run. Mom Approved.
Somis, CA
$18.00 - $20.00 per hour + growth opportunities
At AirWorks, we're more than an HVAC and plumbing company. We're a family-run business committed to taking care of our customers, supporting our team, and making a positive impact in our community.
As a Call Center Representative, you'll be the first point of contact for homeowners seeking help with their heating, cooling, and plumbing needs. Your ability to create a great first impression, solve problems, and provide exceptional customer service plays a key role in our success.
What You'll DoAnswer incoming customer calls with professionalism and empathy
Schedule HVAC and plumbing service appointments
Gather accurate job details to support technicians and dispatch
Help customers understand services, maintenance plans, and promotions
Resolve customer concerns and provide outstanding support
Maintain accurate customer records and notes
Work closely with dispatch and the service team to create a smooth customer experience
Strong customer service and communication skills
Positive attitude and a genuine desire to help people
Organized and detail-oriented
Ability to multitask in a fast-paced environment
Reliable, punctual, and team-oriented
Comfortable learning new software and technology
Customer service or call center experience
Scheduling or dispatching experience
HVAC, plumbing, home services, or trades experience is a plus
Family-owned, team-focused culture
Paid training and ongoing development
Opportunities for advancement and career growth
Competitive pay
Flexible scheduling options
Supportive leadership team
The opportunity to make an impact every day
If you enjoy helping people and want to grow with a company that values its employees, we'd love to hear from you.
Apply today and discover why we're proud to be Family Run. Mom Approved.
AirWorks is an Equal Opportunity Employer.
$18 - $20 per hour
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