Central Guest Services Area Director

Central Guest Services Area Director

Hybrid Central - Durham, NC 27703

Overview

Position Type Full Time

Summary and Qualifications

The Central Guest Services Area Director serves as a key leader on the Guest Services & Events (GSE) team, responsible for strengthening Guest Services systems, leadership development, and executional excellence across Summit campuses. This role provides coaching and functional oversight for a defined group of Campus Guest Services Directors (GSDs), ensuring consistent standards, strong volunteer culture, and healthy guest-facing environments.

In addition to campus leadership responsibilities, each Area Director is responsible for designated ministry lanes assigned by the Pastor of Guest Services & Events. These areas strengthen the effectiveness, alignment, and scalability of Guest Services across the Summit through both strategic leadership and operational execution.

Qualifications and Requirements

• 3+ years professional experience in Guest Services, events, operations, volunteer leadership, or related ministry leadership preferred.
• Demonstrated history of service and leadership within The Summit Church Guest Services ministry strongly preferred.
• Personal integrity and evidence of ongoing spiritual growth, as required of all church employees (church attendance, small group membership, tithing, etc.).
• Proven ability to coach, shepherd, and develop leaders.
• Strong organizational, operational, and project management skills.
• Strong attention to detail with the ability to lead systems at scale.
• Comfortable leading cross-functional collaboration with multiple departments and campus teams.
• Effective communicator with the ability to influence, align, and equip leaders.
• A member of The Summit Church or willing and able to become a member.

Responsibilities

Campus Area Leadership & Guest Services Director Development:

• Serve as Area Director for assigned campuses, providing functional oversight and leadership development for Campus Guest Services Directors.
• Visit assigned campuses regularly to evaluate environments, identify gaps, raise standards, and strengthen alignment with Summit Guest Services DNA.
• Onboard new Guest Services Directors, ensuring clarity of expectations, systems readiness, and early leadership support.
• Lead recurring 1:1 coaching meetings focused on growth, troubleshooting, shepherding care, and leadership development.
• Develop and implement accountability systems and leadership rhythms that strengthen clarity, consistency, and performance across campuses.
• Facilitate development huddles and growth opportunities for Guest Services Directors.
• Partner with central leadership to strengthen Guest Services strategy, alignment, and execution across all campuses.

Strategic Ministry Leadership Areas (or "Lanes"):

In addition to campus leadership responsibilities, each Area Director is responsible for designated ministry lanes assigned by the Pastor of Guest Services & Events. These lanes represent key areas of responsibility that strengthen the effectiveness, alignment, and scalability of Guest Services across the Summit through both strategic leadership and operational execution.

Strategic Ministry Leadership Areas may include, but are not limited to:

• Guest Services training and development
• Volunteer leadership and engagement
• Churchwide communication systems
• Campus launch support and expansion initiatives
• Major event leadership
• Guest experience standards and innovation
• Systems development and process improvement
• Inventory and resource management
• Budget stewardship and forecasting
• Cross-departmental collaboration
• Summit Collaborations support
• External ministry partnerships
• Leadership onboarding and development
• Volunteer pipeline development
• First-Time Guest and Next-Step environments
• Special projects and strategic initiatives

While specific lane assignments may change over time, all Area Directors are expected to provide ownership, innovation, and leadership within their assigned areas by continually evaluating opportunities for improvement and developing scalable solutions that strengthen Guest Services across all campuses.

Additional Responsibilities:

• Assist the broader GSE team with churchwide events, training opportunities, and strategic initiatives throughout the year.
• Collaborate with Guest Services and Events leadership to strengthen processes, communication, and volunteer culture across the Summit.
• Support additional Guest Services initiatives and responsibilities as assigned.

Churchwide Events

The hours for this position are expected to be 40 hours per week. As one church that meets in many locations, there are several times throughout the year that Summit holds church-wide events in an effort to do whatever it takes to reach all people. All staff members are expected to serve at these church-wide events regardless of the positions they hold.

Such events include, but are not limited to: Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance of each event.