Hotel Front Desk Clerk

Front Desk ClerkServes customers by providing an efficient customer service experience including fast and accurate check-in and check out, guest requests, and overall guest experience.Major duties include:Process all arriving and departing guests exercising principles of aggressive hospitality.Accurately performs duties to register guests in hotel rooms.Maintains customer records by updating account information.Resolves guest problems by clarifying the customer's complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.Obtain payment information and ensure that it is properly entered into the Property Management System. (PMS)Maintain complete knowledge of:All Casino and Hotel features and services including hours of operation.All room types, numbers, layout, décor, appointments, and locations.All room rates, special packages, and promotionsDaily house count and expected arrivals and departures.Room availability status for any given day.Scheduled group activities.Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.Set up work station with necessary supplies.Accept wake-up calls, distribute guest correspondence, and take messages as necessary.Perform bucket checks and resolve any discrepancies.Run shift reports, count and secure bank, complete reports, balance receipts, drop receipts.Note: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be construed as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics required of an employee in this position.