Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:
At Natalie Arnett State Farm, our mission is to be a good neighbor—to serve with honesty, integrity, and compassion, while protecting our community with excellence. We are a faith-driven agency built on hard work, stewardship, and a genuine desire to help people protect what matters most. As a highly awarded and locally trusted agency, we take pride in developing future leaders who align with our values.

Role Overview – 30-Day Trial
We are seeking a Customer Experience Director (Receptionist) to begin with a 30-day trial focused on first impressions, hospitality, and administrative excellence. This front-line role is critical in shaping the customer journey—welcoming clients with warmth, managing
communication, and supporting internal operations.

Responsibilities:

• Greet walk-in clients and answer incoming calls with professionalism and kindness
• Direct clients to appropriate team members with accuracy and efficiency
• Assist with scheduling, reminders, and follow-up communication
• Manage mail, filing, and digital record keeping
• Help create a welcoming, orderly, and organized front-office experience
• Support marketing, outreach and community initiatives as needed

Traits We Value:

• Servant leadership and a team-player mindset
• Strong verbal and written communication skills
• Organizational skills with attention to detail
• A positive, faith-driven, and respectful attitude

Company-Supported Licensing Track:

Day 31–45: Get Licensed

• Enroll in and complete Property & Casualty and Life & Health licensing
• Begin learning core insurance concepts and shadowing licensed agents
• Participate in ongoing customer service and compliance training
• Paid study time and resources provided for licensing success

Month 2–6: Licensed Service & Retention Support

• Begin assisting with quotes, billing, and simple service tasks under supervision
• Handle inbound service requests and policy changes with confidence
• Deliver exceptional post-sale care to drive retention and satisfaction
• Begin scripting and roleplay for future sales opportunities

6–12 Months: Opportunity to Advance to Sales

• Eligible for Full Sales Transition with Commission Opportunity
• Transition to an Associate Agent or Sales Producer role (title TBD)
• Handle warm leads and cross-sell to existing policyholders
• Earn commission in addition to base pay
• Lead with education, integrity, and problem-solving

Apply Today!

This is more than a receptionist job—it’s the doorway to a fulfilling career in insurance and financial services. If you want to grow with a mission-led team and make a difference in your community, we want to meet you.