Manager, Product Delivery

Manager, Product Delivery

The U.S. Product Delivery (USPD) team is responsible for bringing Mastercard products and services Enterprise Gateway Solutions (EGS) and Commercial and New Payment Flows (CNPF) verticals to market, partnering with customers and key stakeholders across the payments ecosystem. The USPD resource plays a critical role in aligning delivery efforts with customer needs and market dynamics, while continuously leveraging AI-driven solutions and automation to optimize implementation processes based on hands-on experience and industry insight.

As a Manager, U.S. Product Delivery, you will lead end-to-end client implementationsensuring seamless execution, strong customer outcomes, and high-quality delivery. This role offers the opportunity to work at the center of payments innovation, driving complex programs with leading financial institutions and partners.

Role Responsibilities

• Lead strategic delivery initiatives and customer relationships across U.S. Markets, including both established products and first-time deployments of new products, services, and technologies.
• Partner with customers and internal stakeholders throughout the entire lifecyclefrom pre-sales and solution design to launch and post-implementation support.
• Serve as a trusted advisor, providing expertise on payment flows, product capabilities, and implementation best practices.
• Own end-to-end program delivery by leading market readiness and go-to-market activities, project kickoffs, delivery planning, status governance, customer strategy sessions, and post-implementation reviews to drive successful outcomes and continuous improvement, while leveraging AI driven solutions.
• Manage and coordinate customer and Mastercard project teams, ensuring alignment, accountability, and execution across complex initiatives.
• Drive cross-functional collaboration across Product, Technology, Account Management, Sales, and other key stakeholders.
• Proactively manage risks, dependencies, priorities, and escalations in a fast-paced, matrixed environment.
• Identify and implement opportunities to improve delivery processes, operational efficiency, and customer experience.
• Contributes to the development and enhancement of Delivery tools, frameworks, and infrastructure to support scale and organizational growth.

All About You

• Experience in payments, financial services, or a related industry. Strong understanding of payment processing, transaction flows, and ecosystem participants.
• Proven track record managing multiple client-facing projects or programs simultaneously
• Ability to translate business needs into technical solutions and drive execution.
• Strong stakeholder management and project/program management skills, with the ability to influence across all levels.
• Excellent communication and presentation skills, including experience engaging with senior leaders and clients.
• Self-starter with a focus on accountability, problem-solving, and delivering results
• Continuous improvement mindset with a focus on efficiency and quality.
• Passion for reimagining how work gets done through AI and automation, and understanding of AI, automation, and agentic technologies.
• Bachelor's degree required.

Why Join Mastercard?

You will play a key role in delivering innovative payment solutions to market, working with top clients and partners while shaping how Mastercard evolves its delivery capabilities and customer experience.