Senior Product Manager - Technical

Senior Product Manager - Technical

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the role

The Payment Network Division is seeking a Senior Product Manager Technical to join the Next Edge program. The ideal candidate will be responsible for defining and delivering product strategy, roadmap, and outcomes for complex technology platforms and solutions. This role bridges business objectives and technical execution, working closely with engineering, architecture, operations, and stakeholders to deliver scalable, secure, and resilient products that create value for customers and the organization. As a Senior PMT, you are expected to perform the following general responsibilities:

• Responsible for understanding business needs, market opportunities, and technology trends
• Owns the vision for one or more features
• Decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap.
• Own and prioritize the product backlog, ensuring alignment with business objectives while remaining actively engaged throughout the end-to-end product development lifecycle.
• Works with Technical Program Managers, Software Engineers, and internal customers to define the details behind the business requirements
• Analyzes and interprets voice of the customer and product metrics as a feedback loop into the backlog and balances the priorities against new features
• Recommends trade-off decisions on platform product features/depth of features/backlog items
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Demonstrate 'Mastercard Way' cultural values every day create value, grow together and move fast with a relentless focus on doing the right things

All about you

It is not expected that any single candidate would have expertise across all these areas.

Bachelor's degree or equivalent years of Product Management work experience

3+ years of experience as a Product Manager or Product Owner

Strong Agile mindset with experience driving iterative product delivery and cross-functional collaboration in a large organization.

Proficient at grooming features & user stories, setting entrance/exit criteria and prioritizing a platform product backlog

Continuously monitors feature development at the feature level adjusting throughout implementation as needed

Reviews product demo against acceptance criteria for the feature set

Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

Stays aligned with GTM plans for the feature set

Ability to engage effectively in technical discussions involving distributed and real-time systems, with knowledge of networking, routing, event-driven architectures, gRPC, scalability, resiliency, and system performance considerations. Familiarity with payments messages (ISO 8583/20022)

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Enables self-service support and/or works to reduce overhead

Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back-office systems, the technical slack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e., trouble management/associated support strategies), and maintenance.

Understands and can explain the business context and the associated customer use cases

Recognize discordant views and take part in constructive dialog to resolve them

May participate with the business in customer research to inform platform product feature needs

Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

Verbal and written communication is clear and concise

Equal opportunities considerations

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

O'Fallon, Missouri: $104,000 - $177,000 USD