Shipping Supervisor

Job Description

Job Description

Shipping Supervisor

1st Shift

$23-29

Job Summary:

Under the direction of the Plant Manager, the Shipping Supervisor is responsible for overseeing daily shipping operations to ensure accurate, timely, and efficient order fulfillment. This role coordinates cross functional activities with Packing, Storage, Quality Assurance, and Administrative teams, while supervising personnel, maintaining inventory accuracy, supporting food safety standards, and promoting a safe work environment.

Essential Job Functions:

• Supervise and coordinate daily shipping department operations and employee assignments.

• Prioritize shipping activities based on production schedules, customer orders, and operational needs.

• Ensure accurate loading, staging, and shipment of domestic and export orders.

• Verify pallet tags, manifests, truck information, and shipping documentation for accuracy and compliance.

• Ensure accurate preparation and processing of all required shipping documentation, including export documentation such as phytosanitary certificates and certificates of origin, when applicable. Maintain accurate inventory records using shipping systems, scanners, and related software programs.

• Monitor packed fruit inventory, product rotation, quality, and condition, including identifying fruit requiring reconditioning or additional review.

• Communicate regularly with Plant Manager, Pack Supervisors, Storage personnel, and office staff regarding production, inventory, and order fulfillment concerns.

• Train and support Shipping Clerks and shipping personnel on procedures, systems, equipment, food safety, and operational expectations.

• Monitor department productivity, staffing coverage, and workflow efficiency.

• Observe work practices and address unsafe conditions or operational concerns promptly.

• Conduct routine department inspections and assist with incident investigations as needed.

• Support compliance with customer, USDA, Sunkist, food safety, and company operational requirements.

• Perform other duties and projects as assigned.

Supervisory Responsibilities:

• Provide day-to-day supervision and direction to Shipping department employees.

• Review and approve employee timesheets daily for accuracy.

• Review and recommend employee time-off requests in accordance with Association policies.

• Assist with collecting signed employee forms as required by the Association policies.

• Support training, coaching, and performance feedback for employees.

• Promote positive employee relations and address or escalate concerns as needed.

• Support disciplinary processes through clear communication and documentation.

• Work with management to resolve employee issues, complaints, or grievances.

Knowledge, Skills, and Abilities:

• Ability to coordinate employee activities and manage workflow effectively.

• Strong communication skills (verbal and written) in English and Spanish.

• Basic knowledge of packing operations, grading standards, and quality control.

• Organizational and recordkeeping skills.

• Ability to use computer systems such as Microsoft Office, ADP, and operational software.

• Ability to maintain professional working relationships across departments.

• Knowledge of safe forklift, pallet jack, and warehouse operations.

Minimum Qualifications:

• High school diploma or equivalent required.

• Minimum of 5 years of experience in citrus packing or similar agricultural/food processing environment.

• Prior supervisory or lead experience preferred.

• Bilingual (English/Spanish). Physical Demands

• Regularly required to stand, walk, talk, and hear.

• Frequently use hands for handling, operating equipment, and reaching.

• Occasionally required to bend, stoop, kneel, or crouch.

• Must be able to lift, move, or adjust up to 50 pounds. • Vision abilities include close, distance, color, and depth perception.

Work Environment:

• Combination of production floor, warehouse, cooler, and office environment.

• Exposure to noise, machinery, forklift traffic, and varying indoor temperatures typical of packing operations.

• Requires adherence to all safety, sanitation, food safety, and operational standards.

Safety & Compliance Responsibilities:

• Follow all company safety policies and procedures.

• Comply with Injury and Illness Prevention Program (IIPP).

• Adhere to food safety and food security requirements.

• Report unsafe conditions, incidents, or hazards immediately.

Performance Expectations:

• Meeting shipping deadlines and on-time delivery targets

• Maintaining inventory accuracy (e.g., minimal variance) and shipment quality.

• Reducing shipping errors, damages, or rework

• Maintaining compliance with audit and food safety standards • Supporting safe and efficient department operations.

• Demonstrating effective communication and teamwork.

• Maintaining timely and accurate records and documentation.