Administrative Outreach Coordinator - NORC Program

Job Description

Job Description

Position: Administrative Outreach Coordinator - NORC Program.
Location: Bronx House-2425 Williamsbridge Rd Bronx, NY 10469.
Reports To: Program Director.
Salary: $40K-$45K.
Schedule: M-F / 9-5.

Position Summary:

The Administrative Outreach Coordinator supports the NORC Program by providing administrative assistance and coordinating outreach efforts that connect older adult residents with services, programs, and resources NORC Program offers. This role serves as a central point of contact for residents, partners, and service providers, helping ensure the smooth operation and accessibility of NORC programs designed to support aging in place.

Responsibilities:

Administrative & Program Support:

• Provide day-to-day administrative support for the NORC Program, including scheduling, recordkeeping, and data entry.
• Maintain participant databases, attendance records, and service referrals in accordance with confidentiality guidelines.
• Prepare reports, correspondence, flyers, and program materials.
• Assist with tracking program outcomes, service utilization, and grant-related documentation.
• Support budgeting, purchasing, and invoice tracking as directed.
• Communicate program updates internally and externally.

Outreach & Resident Engagement:

• Conduct outreach to NORC residents to promote programs, services, and events.
• Serve as a welcoming point of contact for older adults and caregivers at the community center.
• Assist with enrollment, intake scheduling, and follow-up with program participants.
• Coordinate communication with residents via phone calls, newsletters, postings, and digital platforms.
• Support culturally responsive outreach to ensure programs are accessible to diverse older adults.

Required Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 2+ years of administrative, outreach, or human services experience.
• Full professional proficiency in Spanish.
• Strong organizational and time-management skills.
• Outreach community experience.
• Proficiency with Microsoft Office or Google Workspace.
• Ability to work effectively with older adults and diverse populations.
• Experience working in aging services, NORC programs, senior centers, or community-based nonprofits.