Relationship Banker

Job Overview Bank of America seeks a client‑facing Associate to engage customers in the lobby, educate them on self‑service banking solutions, and efficiently process cash transactions. Responsibilities Execute the bank's risk culture and strive for operational excellence. Build relationships with clients to meet financial needs. Follow established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations. Grow business knowledge and network by partnering with experts in small‑business lending and investments. Manage financial center traffic, appointments, and outbound calls effectively. Drive the client experience. Manage cash responsibilities. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results. Collaborative, building and nurturing strong relationships. Passion, commitment, and drive to deliver an experience that improves clients' financial lives. Confident in identifying solutions for new and existing clients based on their needs. Communicates effectively and confidently and engages all clients. Ability to learn and adapt to new information and technology platforms. Confident in educating clients on simple banking transactions via self‑service technologies (ATM, online banking, mobile banking). Strong critical thinking and problem‑solving skills to meet clients' needs. Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Efficiently manages time and capacity, focusing on results while acting in the best interest of the client. Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications Experience in financial services and knowledge of industry products and solutions. One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. Six months of cash handling experience. Preferred: Vietnamese or Spanish language skills. Bachelor’s degree or business‑relevant associate degree such as business management, business administration, or finance. Key Skills Adaptability Business Acumen Customer and Client Focus Oral Communications Problem Solving Account Management Client Experience Branding Client Management Client Solutions Advisory Relationship Building Business Development Pipeline Management Prospecting Referral Identification Referral Management Minimum Education High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr