Receptionist

Front Desk ReceptionistJoin a team that's fighting for New Mexico. Parnall Law Firm isn't just one of New Mexico's largest personal injury firms—we're a team of passionate people dedicated to standing up for our clients when they need it most. And we want you to be the first face they see.We're hiring a Front Desk Receptionist at our Albuquerque office, and we're looking for someone who brings warmth, professionalism, and positive energy to everything they do. If you love making people feel welcome and want a workplace that genuinely invests in you—read on.Job Type: Full-Time, In-PersonLocation: Albuquerque, NMPay: $15–$16/hr + bonusesExperience Required: Entry LevelWhy You'll Love Working Here$15–$16/hr + consistent bonuses—your hard work gets rewarded regularly, not just at review timeFull benefits package—comprehensive health, dental, and vision insuranceLife & long-term disability insurance—because we've got your back401(k) plan—we help you build a future, not just a paycheckGenerous PTO + paid holidays—real time off to recharge and resetAnnual company goal trip—when the team wins, everyone celebrates togetherCommunity outreach opportunities—do meaningful work beyond the office wallsFull training provided—no legal experience? No problem. We'll set you up for successWhat We're Looking ForHigh school diploma or equivalentSome office or customer service experience (preferred, not required)A friendly, positive attitude and professional presenceReliable, punctual, and comfortable working on-site full-timeAbility to pass a background checkA track record of consistency and commitment in previous roles is a plusWhat You'll DoAs the first point of contact for our clients, you'll play a vital role in setting the tone for their experience with our firm. You'll greet visitors, answer incoming calls, manage the flow of our front desk, and support our team in delivering the exceptional service Parnall Law is known for.Mission StatementTo make the best first, continued, and lasting impression on clients and all visitors and callers, including lawyers, doctors and others by warmly and compassionately greeting them and making them feel welcome and comfortable, in order to create raving fan clients, and help the business and law practice grow and thrive.Results / Outcomes (What You Must Get Done.)Attendance at firm huddle every Monday at 8:00 amAttendance at mini huddles with Lead Tuesday through Friday at 8:00 amAnswer phones by the second ring and direct caller to the person who can help them—or if unavailable, help them.Greet people at the door and offer them beverages/try to make them comfortablePrepare Daily Intake paperworkScan, name and upload all mail, hand-deliveries, and faxes to SmartAdvocate or the admin files dailyProcess all office emails daily, including VineSigns, Alert, TRD, voicemails and any others that are automatically forwarded to the office email address.Rename all incoming MMS photos on a monthly basisDuties / ResponsibilitiesDirect calls to the right person with as much efficiency and diplomacy as possible.Weed out unwanted callers.Provide prompt and courteous service for every caller and visitor.Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.Posting all messages in SmartAdvocate promptly and accurately.Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.Uploading client photos to their case fileHousekeepingMake sure water, coffee and other beverages are available for all meetingsClean/organize the reception area, copy room and conference roomsCorrespondenceAssist Marketing or case workers with any mailings, when requested.CalendarMake general appointments at attorneys' request (i.e. meetings, CLEs, Rotary, events, etc)Data EntryPost case and provider information into SmartAdvocateMiscellaneousHelp out any team members when requested.Ready to start a career—not just a job? Apply today and find out firsthand why people love coming to work at Parnall Law.$15 - $16 an hour plus consistent bonusesParnall Law Firm is an Equal Opportunity Employer.