Housekeeping Room Attendant

Description

Our Housekeeping teams plays a key role in driving operational and service excellence across the entire property. Our Housekeeping employees champion ensure that Laundry and Housekeeping services consistently support exceptional guest experiences, financial performance, long-term business goals, and the overall success of the property. As a Housekeeping Room Attendant, you’re not just managing the hotel’s day-to-day housekeeping operations– you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest!

POSITION SUMMARY

The Housekeeping Room Attendant reports directly to the Assistant Housekeeping Manager. This highly visible position provides a strong presence throughout the hotel and active engagement with hotel guests and employees. The Room Attendant is responsible for the daily room cleaning across their assigned floors and rooms to ensure consistency in the presentation, availability, and cleanliness of hotel guest rooms, including laundry, linens, restrooms.

• Clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale.
• Clean vacant and occupied guest rooms, as assigned by manager.
• Ensure all guest room and housekeeping areas are clean and maintained according to the standards set by the hotel and brand standards.
• Clean and reset guest bedroom and bathroom areas according to established standards.
• Organize and maintain appropriately-stocked cleaning carts for assigned floors or as assigned by manager.
• Organize and maintain appropriately-stocked linen closets for assigned floors or as assigned by manager.
• Notify Housekeeping Supervisor of any Housekeeping supply needs to ensure adequate supplies are available on each cart and closet.
• Perform general cleaning duties in guest rooms (i.e., desk, bed, bathroom sinks, tubs, beds) and dusting of guest room areas.
• Complete accurately, and in a timely manner, any assigned paperwork.
• Floormap or blueprint reading to understand all areas of the hotel, including meeting spaces, guest rooms and employee areas.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping employees in maintaining a clean and organized workspace in hallways and public areas.
• Ensure rooms and work area is clean when finished.
• Must be able to work cooperatively with all other members of the Hotel staff.
• Must promote a cordial and caring attitude toward all other department heads.
• Highly motivated self starter.
• Ability to communicate with hotel guests.
• Safely and efficiently operate equipment in accordance with safety requirements and standards.
• Maintain, at all times, a neat and clean professional appearance.
• Responsible for being knowledgeable about the hotel.
• Must perform other duties and projects as assigned.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

Requirements

• Must have reliable transportation to and from work
• Must report to work on time
• Must be present and able to work all shifts on-site
• Must have open availability Monday-Sunday and be available to work weekends
• Must be able to work the necessary hours and a rotating schedule to meet the operational needs of the business, including days, weekends, holidays and key events
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required identity and employment authorization documents as required to complete the Form I-9, Employment Eligibility Verification, on the first day of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the knowledge, skills and abilities and be able to explain and demonstrate they can perform the essential functions of the job, with or without reasonable accommodation, or using some other combination of knowledge, skills, and abilities.

AVAILABILITY

Double Tree Bloomington Minneapolis South operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours per week that you will work and that hours may fluctuate each week based on the needs of a 24/7 operation, including days, nights, overnights, weekends, and holidays.

BENEFITS & PERKS

• Vacation and Personal/Sick Days
• Paid Holidays
• *Local 17 Union Benefits: Health insurance, Dental & Vision Coverage, and 401(k) Retirement Savings Plan
• Employee Referral Bonus Program

DISCLAIMER

This job summary is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept an offer of employment for this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee. This position is subject to the terms and provisions of a Collective Bargaining Agreement between UNITE HERE Local 17 and Double Tree Bloomington Minneapolis South.