Dispatcher

Experience Required

2 - 3 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB:

The Dispatcher will own all aspects of the transactional logistics schedule and office responsibilities for their assigned territory including supervised personnel. They will be a key decision maker in determining which transportation means (in-house or vendor partners), is optimal for both cost and time efficiency for delivery, return, installation, service, removal or relocation of units. This position will have direct impact on key performance metrics such as on-time delivery, customer satisfaction, office management and team planning. A successful Dispatcher will adhere to WS safety policies, relevant state and regional laws and regulations. The Dispatcher will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction and excel in WS Core Values of Collaboration, Empowerment, Excellence, and Innovation.

WHAT YOU'LL BE DOING:

Environment, Health & Safety

Conducts business in compliance with all Environmental Health & Safety Policies.

Conducts periodic safety meetings as well as updating safety documents and logs.

Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.

Ensures operating standards are conducted; supported by robust training and communication actions

Supervisory Responsibilities

Provides direct and indirect managerial oversight by assigning tasks, daily assignments and other daily duties to include, as applicable:

Drivers

Field Service Techs

Set Up Crews

Transportation Coordinators

Branch Coordinator

This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.

This role owns DOT compliance within an assigned territory

Fleet & Efficient Use of Resources

Sets daily/weekly/monthly priorities for the team

Schedule and assigns in-house or vendor drivers in direct support of 100% on-time pick-up and delivery targets and achievement of delivery & installation profit margin

Schedules and assigns services and maintenance calls supporting customers on rent

Reviews next day/week/month deliveries and pick-ups and develops a dispatch plan

Load level volume with end to end customer communication

Create and receive purchase orders for all transport vendors; arrange for permits, and set up pilot cars and escorts where required for delivery, return, and relocation of unit

Coordinate employees, or vendors and contractors for timely completion of complex installation and removal

Monitors digital tracking to update customer orders, delivery schedules, and communicate with customers, WS employees & vendors

Ensures Drivers collect appropriate documentation and signatures related to delivery/pick-up of units

Ensure drivers document damages at retrieval and return

Monitors and documents DVIR and preventative maintenance files

Ensures all daily/weekly/monthly paperwork is completed, recorded and filed

The ability to tracks drivers / venders through digital applications for on time excellence

Works to schedule deliveries/pick-ups outside of current dispatch schedule as appropriate

Assists Drivers in change of schedule or route issues, when necessary

Communicates with customers to assist in scheduling daily/weekly/month activities

Confirm site readiness, delivery access and permitting

Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties

May manage one or more Branch Administrative employees

Review Drivecam coaching opportunities and take action as necessary

Conducts performance discussions and training

Other duties as assigned

EDUCATION AND QUALIFICATIONS:

High School Diploma, GED, or 3 years of applicable experience

2 yearswork experience

2 years experience managing one or more employees OR 1 year of experience with WillScot

MS Office/Excel/Word/Outlook experience

Experience working directly with customers by phone and email

Strong customer service orientation, active listening, excellent oral/written communication

Ability follow direction and meet deadlines in a fast-paced environment

Experience applying creativity to problem-solving

Build sustainable relationships and trust with vendors through open, proactive communication

Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred Requirements

3 years of logistics experience

Scheduling, route planning and optimization

Familiarity with CRM system or other contact management platform

Salesforce experience

Familiarity with DOT compliance and vehicle telematics

Hours of Service regulations, Electronic Logging Devices, permitting, etc.

Experience working with outside vendors, including pricing and schedule negotiations

Personal Characteristics

Lead by example through living our values:

Dedicated to Health & Safety

Committed to Inclusion & Diversity

Driven to Excellence

Trustworthy & Reliable

Devoted to Our Customers

Community Focused

#LI-MT1

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

WillScot Mobile Mini is committed to providing equal employment opportunity without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. WillScot Mobile Mini takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

1417841100