Front Desk Customer Service

Responsive recruiter


We are looking for an energetic, detailed oriented, person that can join our team and provide exceptional customer service to our clients and students.


The ideal candidate for this position would be someone that exhibits high energy and enjoys working with kids in a fun environment. If you are looking for an environment that incorporates Safety, Fun, a Growth Mindset, building Connections, and Passion this is the position for you.


* This position is a Monday - Friday each week, excluding Thursdays (The facility is closed on Thursdays) This position does require you to stand, walk alongside the pool deck and throughout the facility.

Candidate Must:

• Be an advocate for creating a fun environment
• Be professional and a good first impression of the company
• Greet and welcome families
• Have good communication skills both verbal and written communication (in-person/over the phone, and email communication)
• Love kids and enjoy interacting with kids
• Demonstrate a strong desire to make a difference
• Display adaptability and decision-making skills in a fast-paced atmosphere
• Possess a growth mindset approach to informing and educating customers on the swim and gymnastics program
• Be comfortable not wearing shoes

Primary Functions of Position:

• Eager, frequent, and professional communication with clients in-person, on the phone, and through writing to schedule trials, lessons, answer inquiries, and collect tuition, responsible for kiddos getting to correct classes on pool deck
• Sharing friendly knowledge to guide purchases to increase enrollment, registration, and sale transactions
• Educate and inform customers and potential customers on current or new services available
• Create and build a professional connection with customers and students to learn how to better assist them
• Have a growth mindset to build on skills and knowledge and provide suggestions/feedback to better improve processes and opportunities to attract customers
• Coordinate with the Aquatics Lead and Office Manager to organize a safe flow of the front desk area to monitor entry and exit for customers for swim lessons.
• During idle times conduct facility walk throughs to ensure cleanliness throughout the facility at all times (checking the floors, bathrooms and changing rooms, and ensuring supplies are stocked)
• Utilize computer software to register new members, maintain accurate records, and collect tuition
• Coordinating with team members for smooth shift transitions and achieving quarterly goals

Ad Hoc Duties:

• Cleaning the bathroom and changing room area.
• Cleaning the pool deck
• Cleaning and organizing the front desk area
• Using the Emergency Action Plan to clean particles from the pools, floors, and the changing rooms

*This position does require frequent standing, bending, and walking around the facility


Education and Experience Requirements:

• Some College Education
• 2 years of customer service experience and/or sales

Salary and Hours:

• Monday - Friday; excluding Thursdays
• Pay $14.50 per hour

Compensation: $14.50 per hour


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of:

Safety
Safety First, During, After, and Always

Fun
We retain knowledge in a positive, encouraging environment.
Growth Mindset
Always learning attitude and encourage.
Connections
Bonds to our teammates, students, families, community, and water
Passion
Love what we do

Our Mission is:

To teach self-confidence, discipline, and well-being through the lifelong sport of swimming.


Our Motto is:

"Small fish become BIG fish by swimming in schools."

Our Vision is to:

• Touch as many lives as possible through our positive and fun in-water learning experiences.
• Develop and strengthen individual mental and physical health through sport.
• Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education.
• Instill a life-long love of the sport of swimming.
• Always "WOW" our customers.

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.