Food Runner

Food Runner | Job Description

Busboys and Poets is a restaurant/bar/bookstore/event space/community where racial and cultural connections are consciously uplifted and a place to take a deliberate pause and feed your mind, body and soul. It is also a space for art, culture and politics to intentionally collide. We believe that by creating such a space we can inspire social change and begin to transform our community and the world.

We are always looking for passionate, hospitality-driven, people-persons! Do you want to serve delicious food in a diverse space where you truly be yourself? As a bartender, you will work in a team-oriented, fast-paced, guest-centric environment where we want to see you succeed and ultimately grow, both personally and professionally. If this sounds like the vibe you're looking for, we hope you will apply!

Job Type: Pay in MD/VA Locations: $8.00 an hour plus tip out from the servers/bar and to go/Online orders. You can make as much as $25 an hour with a guarantee that you will never make less than $17.50 per hour. Description
The Food Runner is responsible for ensuring an exceptional dining experience by delivering food quickly, accurately, and with proper presentation from the kitchen to guests, while serving as a key communication link between the kitchen and front-of-house teams to ensure smooth service flow and guest satisfaction.

WHY WORK FOR US
Join a diverse space: 81% of our total workforce identifies as a person of color, 45% of our total workforce identifies as female and 5% of our workforce identifies as a person with disabilities. Our executive team also represents gender diversity, ethnic diversity, sexual orientation, and more. Men and women equally represented as well as various cultural and religious backgrounds. We strive to provide an inclusive workplace where you can bring your authentic self to work.

Grow with us: Over 60% of our managers were promoted from within to their existing role from line staff or from Front-of-House manager to Assistant or General Manager. Our entire Executive Team consists of existing employees who showed promise and were promoted into leadership positions.

Work with latest technologies: Striving to be a leader in our industry, we utilize a broad spectrum of technologies including our tech forward training program, employee payroll system, a self-managed tip distribution system, an events and catering platform, inventory management system, our POS Toast and much more!

Happy staff: Busboys and Poets is always looking for the next best way to engage with our staff. This includes raffles, anniversary boxes, an employee dedicated web-based forum and information site, blog and podcast.

Job duties include but are not limited to:

• Complete assigned shift side work for opening, running, and closing side work as well as weekly/daily assignments. This also includes ensuring your expo line and to-go items are ready for service (to-go bags/cups/boxes, condiments, butter/syrup trays, and polished fork/spoons/steak knives).
• Required to wear the company-approved Busboys & Poets dress code at all times, including black jeans or slacks, slip-resistant shoes, a clean apron, no loose hair (hairnet/hat/hair tied).
• Maintain proper personal hygiene and a clean, professional appearance at all times in accordance with company grooming standards and health regulations (clean dress code, practicing regular handwashing, maintaining neat hair and grooming, short nails, and avoiding strong body odors or unsanitary conditions, in accordance with health regulations).
• Effectively communicating, customers need to line cooks and/or servers for special modifications.
• Demonstrated ability to understand, communicate, read the order from the kitchen display screen (KDS) system and accurately relay guest dietary needs and allergy restrictions to line cooks and/or servers or kitchen managers to ensure guest safety and order accuracy.
• Expedite food and insure quality and standards are met in presentation of each food item
• Carry food dishes, condiments and silverware from expo line to and from the customers (if needed pre buss any dirty dishes or empty glasses/cups)
• Assist any guest with locating items requested.
• Provide hospitable service with a smile. Excellent customer service starts with a warm and genuine approach to the tables.
• In addition to core food runner responsibilities, tribe members are expected to assist with maintaining a clean, sanitized, and safe restaurant environment. This includes bussing tables, cleaning up spilled food/drinks, broken dishes, wiping down and sanitizing surfaces (expo stations, stocking and organizing expo line areas, swept mats and floor, and mopping floor, and restocking necessary items).
• Clean and polish counters, shelves, walls, furniture, or equipment in the expo line.
• Refill ice water, coffee, or other beverages to the guest when needed.
• Assist with additional duties and support other departments as needed during service, including stepping in to perform FOH tasks.
• Other duties as needed.

Qualifications:

• Must be at least 18 years of age
• Must work a minimum of 3 full shifts that includes one weekend shift (Saturday/Sunday).
• Ability to read food order tickets in English.
• Previous food running experience in a full service restaurant for at least a year
• Demonstrates a strong understanding of hospitality and enjoys engaging with guests in a friendly, professional manner.
• Understanding guest dietary and allergy restrictions.
• Must be a team player and able to thrive in a fast-paced restaurant environment.
• Demonstrated ability to multitask and remain organized.
• Dependable, on time attendance, and able to follow company policies, procedures, and service standards

Physical Requirements:

• Being able to stand for extended periods and perform repetitive tasks/motions.
• Spend time bending, reaching, crawling and/or twisting the body.
• Spend time lifting heavy weights up to 30 pounds.
• Spend time using your hands to handle, control, or feel objects, and tools.
• Spend time walking.

Busboys and Poets is an Equal Opportunity Employer
Please note the above listed is intended to describe the general duties, responsibilities, and requirements for performance in this position. It should not be construed as a comprehensive or complete statement of duties, responsibilities, or requirements. The Company reserves the right to amend this job description as it deems necessary.
Busboys and Poets owns and operates 8 multi-concept restaurant, bar, event and bookstore spaces in DC, Maryland and Virginia. Our locations include: 14th & V, 450K, Anacostia, Brookland, Columbia, Hyattsville, Shirlington, and Takoma with more on the horizon!
Pay in DC Locations: $10.00 per hour + TipsPay in MD/VA Locations: $8.00 per hour + Tips
Company Benefits
Busboys and Poets offers competitive pay and benefits including a wide choice of health insurance, dental insurance, vision insurance, 401(k) retirement plan with employer match, paid sick leave, paid vacation leave, paid parental leave, a company paid life insurance policy, pet insurance and so much more.