Autonomous Vehicle Roadside Assistance Agent - Miami FL - (Onsite Position)

Autonomous Vehicle Roadside Assistance Agent

As an Autonomous Vehicle Roadside Assistance Agent at TaskUs, you'll be the ultimate tech whisperer for self-driving cars! Imagine this: You're out and about in a company vehicle, troubleshooting robot cars, monitoring their every move, and sometimes even giving their "brains" a reboot. You'll be the hero who gets these futuristic rides back on track!

But wait, there's more! You'll also be a superstar public relations rep, chatting with folks about the magic of self-driving tech and making sure passengers have a smooth, safe journey. Think of yourself as part tech expert, part customer service guru, and all-around awesome autonomous vehicle pro!

Key Responsibilities:

• Proficient in basic computer troubleshooting, responsible for re-booting self-driving autonomous vehicles in service areas.
• Monitor multiple software systems with constant focus.
• Basic understanding of Android Cell phones and or Laptops to connect to other computer platforms to issue commands to restart modules and computer(s).
• Consistently demonstrate situational awareness, and understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment.
• Individuals will be waiting/driving in the service area in a company vehicle 6-8 hours a day alone or with a co-driver, 5 days a week to service self-driving autonomous vehicle computers that are operating within the market.
• Safely operates a non-autonomous vehicle while monitoring the location of a self-driving autonomous vehicle(s). Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions.
• Comfortable riding as a passenger in a self-driving autonomous vehicle, where the driver may have little control over the vehicle's operations.
• Responsible for the safe recovery of the self-driving autonomous vehicle which includes but is not limited to parking safely behind the self-driving autonomous vehicle, setting up protection, disengaging the self-driving autonomous vehicle, and driving the vehicle to a safe location.
• Responsible for safely setting up self-driving autonomous vehicles. Apply safety procedures to any situation involving the rescue of a self-driving autonomous vehicle.
• Maintain TaskUs's high standard of safety, inside and outside of the vehicle.
• Be the deputy for technology by communicating courteously always with management, engineers, and the public.
• Capable of responding quickly to changing and potentially high-pressure environments.
• Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations.
• Complete daily reports and document procedures and tests.
• Interact with the members of the public and educate them on self-driving technology.
• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination.
• Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing.
• Other duties as required.

Education, Licensing, and Certifications Required:

• Must be 21 years old.
• High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Must have and maintain a driving record that meets state AVT (Autonomous Vehicle Tester) and/or other applicable regulations and laws (where required).
• Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working.

Experience:

• Minimum 1 year of professional experience troubleshooting: devices or networks or software or vehicles.
• Minimum of 3 years of experience driving on public roads. Additional experience is preferred.
• Proficiency with a laptop computer and GSuite apps (i.e. Gmail, Hangouts, and Driver, including Sheets and Docs).
• Proficiency with using a touchscreen smartphone.
• Must be able to type at least 40 adjusted wpm.

Skills and Knowledge Required:

• Must have good attention to detail and be able to quickly and concisely describe their thoughts.
• Capable of responding quickly and simultaneously to multiple scenarios.
• Adapt quickly to new and developing technology.
• Cross-functional verbal and written communication and issue escalation.
• Must be able to multitask multiple technologies, including communications devices and vehicle status systems.
• Must be able to work specific shifts, including early mornings, evenings, and/or weekends, as well as overnight shifts and travel for up to one month.
• Excellent written and verbal communication skills; Must be self-motivated and demonstrate good judgment, in fast-paced, high stress environments.

Pre-Employment Requirements:

• Must submit to a drug test and background check.
• Driving Record
• Pre-Employment Physical

Physical Requirements:

• Occasional standing, walking, and sitting
• Long periods of sitting
• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Must be able to occasionally lift and/or move up to 45 pounds
• Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Most work is accomplished outdoors in a vehicle