Licensed Massage Therapist - The Springs Resort & Spa

Job Description

Job Description

Description:

Licensed Massage Therapist

Full-Time The Springs Resort & Spa | Pagosa Springs, Colorado

Compensation: $44.50 – $63.00 commission/hour

Home to the largest outdoor natural hot springs pool in the world and ranked the #1 hot springs resort in the United States , The Springs Resort & Spa is seeking a skilled and guest-focused Full-Time Licensed Massage Therapist to join our Spa & Wellness team in Pagosa Springs, Colorado. This role is responsible for delivering exceptional therapeutic and relaxation massage services that complement our geothermal soaking experience and holistic wellness philosophy.

We are actively seeking passionate professionals ready to relocate and build their career at the most celebrated hot springs destination in America. The ideal candidate is passionate about healing, guest connection, and professional excellence in a luxury resort environment. If you are committed to wellness and creating transformative guest experiences, we encourage you to apply.

Schedule: Flexible Schedule |9:00am-9:00pm | Weekdays + Weekends

Key Responsibilities

Guest Experience & Therapeutic Services

• Provide professional massage therapy services, including therapeutic, relaxation, deep tissue, and specialty modalities in accordance with licensure and spa protocols.
• Conduct thorough guest consultations to assess needs, preferences, contraindications, and wellness goals.
• Customize treatments to align with guest expectations and wellness outcomes.
• Create a serene, welcoming atmosphere from greeting through post-treatment follow-up, ensuring each guest feels cared for throughout the entire experience.
• Educate guests on the benefits of integrating massage therapy with geothermal soaking for enhanced wellness outcomes.

Technical Excellence & Treatment Standards

• Deliver services consistent with established spa standards, treatment protocols, and brand expectations.
• Maintain accurate and confidential client records as required.
• Uphold strict sanitation and disinfection procedures for treatment rooms and equipment.
• Stay current on industry best practices, new modalities, and continuing education requirements.

Retail & Wellness Enhancement

• Recommend retail products and wellness enhancements that support treatment results.
• Promote add-on services and upgrades when appropriate.
• Contribute to spa growth by authentically sharing products and services that enhance guest wellness.

Safety & Compliance

• Adhere to all OSHA guidelines, sanitation standards, and spa safety procedures.
• Maintain current CPR/First Aid certification (or obtain within 30 days of hire).
• Properly maintain treatment equipment and report maintenance concerns promptly.
• Follow all resort policies, including guest confidentiality and professional boundaries.

Team Collaboration

• Coordinate schedules with Spa Coordinators and leadership to optimize service flow.
• Participate in team meetings, trainings, and wellness initiatives.
• Support special events, wellness programming, or group bookings as needed.
• Contribute flexibly to spa operations as needs arise.

Benefits We Offer:

• Medical, Dental & Vision – Choice of 5 medical plans through Cigna (Gold Plus, Gold, Silver, Bronze Plus, Bronze), plus dental and vision coverage through Guardian
• 401(k) Retirement Plan – Company match (dollar-for-dollar on first 3%, 50% match on next 2%) through Transamerica
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA) – Tax-advantaged accounts to help cover medical, dental, and dependent care costs
• Life & AD&D Insurance – Basic coverage provided at no cost, with options to purchase additional coverage
• Disability Coverage – Voluntary long-term disability insurance available
• Employee Assistance Program (EAP) – Free confidential counseling and support services, available 24/7
• Voluntary Benefits – Accident and Critical Illness insurance options available

Key Responsibilities

Guest Experience & Therapeutic Services

• Provide professional massage therapy services, including therapeutic, relaxation, deep tissue, and specialty modalities in accordance with licensure and spa protocols.
• Conduct thorough guest consultations to assess needs, preferences, contraindications, and wellness goals.
• Customize treatments to align with guest expectations and wellness outcomes.
• Create a serene, welcoming atmosphere from greeting through post-treatment follow-up, ensuring each guest feels cared for throughout the entire experience.
• Educate guests on the benefits of integrating massage therapy with geothermal soaking for enhanced wellness outcomes.

Technical Excellence & Treatment Standards

• Deliver services consistent with established spa standards, treatment protocols, and brand expectations.
• Maintain accurate and confidential client records as required.
• Uphold strict sanitation and disinfection procedures for treatment rooms and equipment.
• Stay current on industry best practices, new modalities, and continuing education requirements.

Retail & Wellness Enhancement

• Recommend retail products and wellness enhancements that support treatment results.
• Promote add-on services and upgrades when appropriate.
• Contribute to spa growth by authentically sharing products and services that enhance guest wellness.

Safety & Compliance

• Adhere to all OSHA guidelines, sanitation standards, and spa safety procedures.
• Maintain current CPR/First Aid certification (or obtain within 30 days of hire).
• Properly maintain treatment equipment and report maintenance concerns promptly.
• Follow all resort policies, including guest confidentiality and professional boundaries.

Team Collaboration

• Coordinate schedules with Spa Coordinators and leadership to optimize service flow.
• Participate in team meetings, trainings, and wellness initiatives.
• Support special events, wellness programming, or group bookings as needed.
• Contribute flexibly to spa operations as needs arise.

Required Qualifications

• Active Colorado Massage Therapy License in good standing, OR an active LMT license in another state with the Massage and Bodywork Licensing Examination (MBLEx) on file; Colorado licensure required prior to first day of work.
• Strong knowledge of anatomy, therapeutic techniques, and contraindications.
• Excellent communication and guest service skills.
• Polished, warm communication style suited to a luxury guest environment.
• Ability to build rapport and maintain client relationships.
• Ability to work flexible schedules, including evenings, weekends, holidays, and peak seasons.

Preferred Qualifications

• Previous experience in a spa, resort, or wellness environment.
• Proficiency in specialty modalities such as hot stone, prenatal, myofascial release, or aromatherapy (especially relevant to our geothermal wellness setting).
• Current CPR/First Aid certification.

Physical & Work Environment Requirements

• Ability to stand for extended periods throughout a shift.
• Ability to perform repetitive movements and sustained physical exertion during treatments.
• Ability to lift, move, or position equipment up to approximately 25 pounds.
• Ability to work in a spa environment with exposure to oils, lotions, and aromatherapy products.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Springs Resort & Spa is an Equal Opportunity Employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.