Senior Manager, Technology Risk and Controls

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Title: Sr. Manager, Technology Risk and Controls (Revenue) About the Role Salesforce is seeking a Sr. Manager, Technology Risk and Controls to join the Digital Enterprise Technology (DET) team. This individual contributor role will operate as a crucial part of the second line of defense within our Governance pillar, dedicated to managing and maturing our SOX IT control environment. The Senior Manager will be responsible for ensuring the ongoing execution, effectiveness, and readiness of DET’s SOX IT controls. You will serve as the primary liaison between internal control owners, our external audit partners, and internal audit teams, translating complex audit requirements including those emerging from AI and Machine Learning (ML) implementations into clear, executable compliance activities to ensure timely completion of SOX activities. Your Impact - Responsibilities Play a critical role in ensuring the execution of annual SOX audit activities for Revenue processes, working closely with internal and external audit partners for SOX IT controls within DET to ensure requested support and follow up questions are addressed timely. This includes assessing the impact of AI/ML models on financial reporting and working with audit partners to ensure that automated decision-making within the Revenue cycle is transparent, traceable, and compliant Act as a central point of contact for DET Revenue technology teams, ensuring stakeholders are clear on their responsibilities as it pertains to control execution, audit walkthrough preparation, and required audit evidence. Partner with DET Revenue control owners to track, manage, and facilitate the timely remediation of any SOX audit findings or control deficiencies. Proactively identify risks associated with algorithmic bias, data integrity in AI training sets, and model drift that could impact financial accuracy. Build and maintain strong, collaborative relationships with cross-functional partners (e.g., Internal Audit, Finance, Security, and DET Revenue technology teams to ensure alignment on system scoping and controls approach within DET. Identify opportunities for control optimization and standardization across the DET control landscape to enhance efficiency, reduce manual effort, and improve the overall control posture. Minimum Qualifications Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field, or comparable professional work experience 7+ years of experience in IT audit, risk and control, risk management, or a related field, preferably within a large, global technology organization. Deep subject matter expertise in supporting Revenue Cycle (Quote-to-Cash) systems, including the specific ITGCs and automated application controls inherent in complex financial systems. Strong expertise with SOX IT control requirements and assessments, either in an external audit capacity or in an internal second line function. Direct experience or deep theoretical knowledge of Internal Controls Related to Generative AI, including the risks associated with Large Language Models (LLMs) and automated workflows Proven ability to manage audit execution tasks, walkthrough facilitation, control testing support, and deficiency remediation. Exceptional communication skills, with the ability to clearly articulate complex audit and compliance issues to both technical and non-technical audiences. Demonstrated ability to work effectively as an individual contributor, managing multiple projects and deadlines autonomously. Experience partnering directly with external and internal audit teams. Preferred Qualifications Relevant certifications such as CISA, CISSP, or CRISC are preferred. Additional certifications or coursework in AI Risk Management or AI Ethics is highly desirable.. Previous experience assessing or implementing IT controls around Salesforce products is a plus. Familiarity with GRC tools and platforms (e.g., ServiceNow GRC, AuditBoard). *LI-Y Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.