IT Technician

Press Option+1 for screen-reader mode, Option+0 to cancel Accessibility Screen-Reader Guide, Feedback, and Issue Reporting | New window « Back to all jobs IT Technician Contract type Freelance Location Coraopolis , PA Specialty Retail Salary 23 Remote No Reference 513354 Contact name Cory Rivard Job description Loss Prevention Operations Coordinator (3446-1) Employment Type: Freelance Assignment Dates: August 6, 2026 – February 5, 2027 Location: Pittsburgh, PA — Hybrid schedule (remote Monday and Friday; onsite Tuesday through Thursday) Position Overview A leading retail organization is seeking a detail-oriented LP Operations Coordinator to support the operational delivery of loss prevention programs, physical-security systems, and service initiatives. This role partners with internal teams, field stakeholders, and external service providers to help ensure stores receive timely, dependable support for security solutions and shrink-reduction efforts. The ideal candidate is highly organized, analytical, customer focused, and comfortable managing multiple priorities. You will support reporting, project coordination, communications, documentation, service tracking, and process-improvement efforts across a broad range of loss prevention operations. Key Responsibilities Loss Prevention Operations & Project Coordination Coordinate with loss prevention vendors and service providers to monitor service tickets, support requests, project components, deliveries, and installations. Partner with Technology, Facilities, Operations, and other internal teams to track service, repair, installation, and project-completion activities. Communicate store-facing changes, project expectations, and completion requirements clearly and on schedule. Support planning and execution for cameras, alarms, EAS, merchandise-protection equipment, and related loss prevention systems. Assist with shrink-mitigation programs, awareness initiatives, and continuous-improvement efforts. Create and distribute training materials for program users and operational stakeholders. Maintain assigned loss prevention SharePoint content and knowledge resources. Manage deliverables and workload through project-management tools. Reporting, Analysis & Communication Develop and maintain reporting tools that improve service levels, communication, and first-time resolution for store partners. Use Excel, Power BI, Alteryx, Salesforce, and related tools to support reporting and operational processes. Analyze vendor and system-performance data to identify trends by location, vendor, system type, failure category, and root cause. Recommend proactive process improvements and resolution strategies for recurring issues. Produce recurring reports identifying aging, unresolved, or escalated work orders. Support alarm-permit and false-alarm activities, including renewals, invoices, fines, compliance tracking, and payment coordination. Contribute to ad hoc reporting, issue resolution, and special projects. New Location & Remodel Support Collect alarm-system information needed to establish new-location and pre-opening accounts. Support key and core planning for new locations, including order approvals and confirmations. Review and coordinate approval workflows for loss prevention system drawings. Maintain accurate as-built design documentation in the online store-design library. Qualifications Required Bachelor’s degree or equivalent relevant professional experience. Two or more years of experience in loss prevention, customer service, technical service desk, retail operations, or a related field. At least one year of project coordination, project oversight, or comparable operational-support experience. Strong written, verbal, interpersonal, planning, and organizational skills. Ability to work independently while collaborating effectively with multiple teams and stakeholders. Strong analytical, problem-solving, multitasking, and customer-service skills. Proficiency with Microsoft Word, Excel, and PowerPoint. Ability to respond promptly and effectively to field personnel and business-partner requests. Preferred Experience using Power BI, Alteryx, Salesforce, or comparable reporting and workflow platforms. Knowledge of physical-security systems, including alarms, EAS, cameras, and related service tools. Familiarity with retail loss prevention practices, protection strategies, shrink mitigation, and theft-related issues. Understanding of retail policies, store operations, service-provider management, and field support processes. Key Relationships This position collaborates with loss prevention leadership, regional and distribution-center teams, Technology, Facilities, Store and Field Operations, Store Services, district and store leaders, and external security solution providers. Benefits offered #J-18808-Ljbffr 24 Seven