Patient Services Representative

divh2Patient Services Representative/h2pThis position is offering a Training Bonus of over $1,000!/pulli30 Days: $500 60 Days: $350 90 Days: $175/li/ulpstrongHourly Pay: /strong $18.00 - $21.00 base pay per hour/DOE/ppDo you find fulfillment helping others? At InterDent and our dental brand Gentle Dental, our priority is our patients, and providing them with the highest standard of care. Our relationship with a patient begins early on with a phone call. Our patient services representatives are ready to assist, whether its setting up their first appointment, or handling concerns. This group of people is caring and professional, but above all, committed to helping their patients. Would you like to begin your career path in the dental field? No worries, no dental experience is necessary. Our dedicated management team is ready to train. At InterDent, and in our 150+ affiliated dental offices, we build relationships for life, serving over one million patients each year. Gentle Dental provides high-quality comprehensive care, including general dentistry, orthodontics, periodontics, endodontics, pedodontics, prosthodontics, and oral surgery. strongHours of Operation: /strong Shifts available and range from 7:15 a.m to 8 p.m. PST/ppstrongJob Location: /strong El Segundo Support Center 2260 E Imperial Hwy El Segundo, CA 90245, USA strongCompensation: /strong Hourly base pay, plus commission plan plus $1,025 training bonus/pulli$18.00 - $21.00 base pay per hour/DOE/liliRealistic and conservative bonus earnings are estimated at $350 - $400 per month/liliAgents have the opportunity to earn an additional $300 per month on top of the first bonus based on more challenging metrics for a total monthly bonus amount of $650 - $700 plus hourly rates of pay/li/ulpstrongEssential Duties and Responsibilities: /strong/pulliRespond to high volume inbound phone calls while compassionately handling questions and/or concerns/liliSchedule new patient appointments/liliUse trained sales tactics to reach company goals of appointments set and customer satisfaction/liliVarious duties as assigned by the Call Center Leadership Team/liliSchedule treatment with General Dentist Hygienists/liliSchedule Specialty consultations for patients with a referral/liliDiscuss insurance copayments and payment plans for treatment plans and share Smile Plan with new patients/liliCancel/Reschedule treatment appointments/li/ulpstrongQualifications: /strong/pulliHigh school diploma or equivalent/lili1-2 years of customer service experience/liliAbility to accurately type 40 wpm/liliDesire to exceed customer expectations/liliExperience working in a fast-paced, customer-driven environment/li/ulpstrongBenefits: /strong/pulliEmployee Assistance Program/liliMedical and pharmacy, dental, vision (for employees and their families)/liliBasic life, ADD, and long-term disability insurance/lili6 Paid holidays and 1 Paid floating holiday/liliPTO (80 hours per year for hourly; 120 hours per year for salaried)/lili401k plan with company match/liliCE credits/liliOpportunities for advancement within the company/li/ulpstrongPreferred Education: /strongHigh School or better./ppEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div