Customer Relations Representative - State Farm Agent Team Member

Customer Care Representative

As a Customer Care representative you will be responsible for helping our current customers with any needs or questions they may have. This can include resolving issues, helping with claims, answering billing and coverage questions, obtaining and sending documents, answering phone calls and returning phone calls, and completing other administrative tasks. Your goal is to create and provide the best customer experience possible with each interaction. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. Future growth, financial reward, and responsibility will come with excelling in this role.

Manage customer inquiries and resolve issues.

Maintain customer records and update information as needed.

Assist with customer retention strategies.

Coordinate with other departments to ensure customer satisfaction.

Communication and problem-solving skills.

Experience in customer service preferred.

Ability to handle high-stress situations calmly.

Detail oriented

Compensation: $35,000.00 - $50,000.00 per year

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team is comprised of results-oriented individuals that are serious about their development. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.

Our office is located in Scottsboro, AL.

Our office is open 9:00-5:00.

Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.

Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and Bronze Tablet

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.