Workday-Production Support (AMS)
$105k - $110kTata Consultancy Services
Workday Production Support (AMS)
Key Skills• Hands-on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
• Strong understanding of Workday Business Process Framework
• Experience in L1/L2 AMS support model and ITSM tools (ServiceNow or equivalent)
• Ability to analyze cross-module functional impacts
• Working knowledge of Workday reporting and data validation
• Strong communication skills for HR and business stakeholder interaction Role Summary
Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day-to-day operations and timely resolution of business user issues. Key Responsibilities
• Handle functional incidents and service requests, including issue triage and resolution
• Perform business process and configuration troubleshooting within approved scope
• Support Workday business cycles (compensation, talent reviews, benefits enrollment)
• Execute standard configuration changes (BP updates, eligibility rules, validations)
• Support UAT, regression testing, and release validation activities
• Maintain SOPs, knowledge articles, and support documentation Salary Range- $105,000-$110,000 a year
Vacancy posted 2 days ago
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