IT Support

Job Description

Job Description

Desktop Support Technician

Location: Onsite

Type: Full-Time

We are seeking a Desktop Support Technician to provide hands-on IT support in a fast-paced manufacturing environment. This role is responsible for supporting end users, troubleshooting hardware and software issues, maintaining IT equipment, and ensuring reliable operation of workstation, printer, and network-connected devices across both production and office environments.

Key Responsibilities

Provide onsite desktop support for end-user hardware and software issues.

Set up, configure, deploy, and maintain desktop computers, laptops, peripherals, and mobile devices.

Troubleshoot and resolve Windows 10 operating system issues.

Support Microsoft 365 applications, including Outlook, Teams, and other productivity tools.

Perform hardware break/fix and replacement of PCs, laptops, printers, phones, and related equipment.

Support production floor technology, including workstation PCs, RF/mobile devices, and industrial printers.

Create, modify, and maintain Active Directory user accounts and access permissions.

Assist with troubleshooting network connectivity, server access, and end-user device issues.

Track, manage, and maintain IT hardware inventory and e-waste processes.

Document incidents, resolutions, and equipment changes.

Partner with employees across production and office areas to resolve technical issues efficiently.

Required Qualifications

1-3 years of hands-on IT support experience.

Experience troubleshooting Windows operating systems.

Experience supporting Microsoft 365 applications and services.

Strong hardware diagnostics and break/fix experience.

Familiarity with Active Directory user administration.

Experience supporting printers, PCs, laptops, and mobile devices.

Strong troubleshooting and problem-solving skills.

Ability to prioritize multiple tasks in a fast-paced environment.

Strong written and verbal communication skills.

Ability to work independently and make sound decisions under pressure.

Preferred Qualifications

Experience supporting manufacturing or production environments.

Experience with RF scanners or mobile warehouse devices.

Basic knowledge of networking concepts and connectivity troubleshooting.

Experience managing IT asset inventory and equipment lifecycle processes.

Physical Requirements

Ability to lift and carry up to 50 pounds.

Ability to bend, stoop, crawl, and work in confined spaces when required.

Comfortable climbing ladders and accessing elevated areas to support network and wireless equipment.

Ability to work in production and warehouse environments while transporting or replacing IT hardware.

Top Skills

Desktop Support

Windows OS Troubleshooting

Microsoft 365 Support

Hardware Break/Fix

Active Directory

Printer Support

Inventory Management

Technical Troubleshooting

This is an excellent opportunity for an IT professional who enjoys hands-on technical support, problem-solving, and working directly with end users in a dynamic manufacturing environment.

This is a Contract position based out of Columbus, OH.

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Columbus, OH.

This position is anticipated to close on Nov 6, 2026.

This is a fully onsite position in Columbus,OH.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.