Customer Engineer III

Field Service Engineer [Customer Engineer]

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Photomask Lithography Equipment CE position based at Photronics Allen, TX site - supporting Photolithography and Mask Laser Writer (not wafer fab equipment) sustaining service contract, equipment installations and upgrades.

Role Responsibilities:

• Install, maintain, and upgrade customer equipment
• Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
• Follow and generate documented procedures and published task plans
• Communicate with customers and internal business units, lead projects as necessary
• Train and mentor junior Field Service Engineers [Customer Engineers]
• Fulfill additional duties, as assigned

Minimum Qualifications:

• Completion of an Associate degree or comparable military technical training and field service experience
• 4+ years of work experience in semiconductor industry or other equipment support industry REQUIRED
• Precision mechanical equipment repair experience STRONGLY PREFERRED
• Familiarity with test equipment, oscilloscope experience preferred
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Possession of a valid driver's license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Preferred Qualifications:

• Bachelor's Degree
• Project management skills and ability to lead key customer and internal product meetings

Physical Requirements: This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Additional Information:

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.